Job Description

Administrative Assistant (Customer Service/ Call Center)

Onsite: Hutto, Texas 78634

Pay Range: $23.00-$24.00 Hourly

Duration: 6 months with possible extension

Work Schedule: 8:00 am to 5:00 pm

Job Description:

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner.

Experience Requirements:

• 1 to 2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven teambuilding and organizational skills
• Lean Six Sigma training (Preferred)

Skill Requirements:

• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge of Client’s operating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.

Example of Job Duties includes:

• Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed
• Communicate with operations on reject orders if clarification is needed
• Send customers load sheets & receive load sheets
• Review load sheet for accuracy and send back to customer, if not filled out completely
• Set up project in Oracle Maximo
• Assign load sheet to Project Manager based on workload and area
• Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
• Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
• Track project statuses
• Provide workload data to Supervisor upon request
• Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools

Top Skill Sets:

• Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools and proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

Pay Range: $23.00 - $24.00

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other benefits mandated by appliable state or localities where you reside or work.

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