Job Description

Position Title: Automotive Service Advisor-PM Shift


Location: Valley Honda | Aurora, IL 60504, USA


Job Category: Auto


Requisition Number: AUTOM001067


Schedule: Full Time | On-site


Date Posted: Nov 26, 2024

Job Details

Description

Primary Responsibilities

• Meet with customers to determine their needs for repair or service on their vehicles, which includes gathering information and listening to customer concerns to ensure that all of their needs and expectations are understood, confirmed, and met
• Provide an accurate and upfront estimate to the customer
• Work closely with the technicians to better understand their time management/efficiency, parts ordering process, and job completion times.
• Monitor the progress of each vehicle throughout the process and update customers frequently.
• Upon completion, thoroughly review the invoice to ensure the customer's satisfaction
• Must follow safety policies and procedures
• Keep up to date on products, maintenance requirements, and other services.
• Increase customer satisfaction by building strong customer relations
• Maintain the company standards for ethical business practices, professional image, orderliness, customer service, and excellent employee and community relations

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Required

2 years:

Experience in an automotive service environment

Licenses & Certifications

PI60098624113f-30492-36100198

Job Tags

Full time, Shift work,

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