Bilingual Customer Service Representative Job at Gravity IT Resources, Pembroke Pines, FL

Nm5qYWp3cFhqS3Z2emhTeVNhckk2QlF2MWc9PQ==
  • Gravity IT Resources
  • Pembroke Pines, FL

Job Description

Job Title : Customer Service Representative

Location : Pembroke Pines, FL

Job-Type : Direct Hire

Referral Fee : +/- $750

Employment Eligibility : Gravity can only consider US Citizens or Green Card Holders at this time.

Position Overview

Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.

Main Duties/Responsibilities:

  • Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
  • Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).
  • Troubleshoot and resolve product issues, working with account managers and technical teams.
  • Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
  • Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
  • Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
  • Provide information on products and services, as well as updates on returns.
  • Perform other related duties as assigned.

Required Skills/Abilities:

  • Ability to build rapport with clients.
  • Strong organizational skills with the ability to prioritize and multitask.
  • Professional and positive demeanor over the phone.
  • Excellent written and verbal communication skills.
  • Service-oriented with the capability to resolve customer grievances.
  • Proficient computer skills and ability to learn new software.

Education and Experience:

  • Previous experience in customer service and technical support roles.
  • Technology-related experience is a plus.
  • Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.
  • High school diploma or equivalent required; a college degree is a plus.
  • Customer service experience required.
  • Experience with a related product or service preferred.

Job Tags

Similar Jobs

General Atomics

Materials Science Engineer Job at General Atomics

 ...industrial, and commercial customers worldwide.We currently have an exciting position for an experienced engineer in the field of material science to work in our Nuclear Technologies & Materials division within GA-Electromagnetic Systems in support of GA's silicon carbide... 

Heritage Grocers Group

Help Desk Support Specialist Job at Heritage Grocers Group

 ...At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective... 

HealthCare Recruiters International

Sr. Human Resources Generalist Job at HealthCare Recruiters International

 ...and lasting therapeutic outcomes for patients. The Role: Responsibilities Prepare paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience Handle all... 

MONADNOCK REGION EMERGENCY PHYSICIANS PLLC

Emergency Medicine Physician Job at MONADNOCK REGION EMERGENCY PHYSICIANS PLLC

 ...We are seeking a dedicated Emergency Physician to join our small, independent Emergency Medicine group. Our team staffs the Monadnock Community Hospital Emergency Department, a 25-bed Critical Access Hospital (CAH) that provides comprehensive care, including inpatient... 

Canon U.S.A., Inc.

Technician, Field Svc I Job at Canon U.S.A., Inc.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...