Call Center Representative Job at Insight Global, Richmond, VA

N0gvYWp3OWJoS0hvelJxNFFhYk00QlFx
  • Insight Global
  • Richmond, VA

Job Description

Position: Call Center Representative

Location: Richmond, Virginia

6-month Contract-to-Hire

Pay Rate: $17-$21 Hourly Based On Experience

Looking to HIRE RIGHT AWAY!

Position Overview

Our client is seeking Call Center Representatives to join their team at public utilities call center in the Richmond area. This role involves providing exceptional customer service by handling inquiries and requests related to essential utility services.

Key Responsibilities

  • Answer inbound calls regarding gas, water, trash, wastewater, and streetlight services .
  • Assist customers with billing inquiries , starting or stopping services , and reporting issues .
  • Make outbound calls to follow up on previous requests and ensure resolution.
  • Accurately document customer interactions and update account information in the system.
  • Provide clear, courteous, and professional communication to resolve customer concerns promptly.

Qualifications

  • Previous experience in customer service or call center environment preferred.
  • Strong verbal communication and active listening skills.
  • Ability to navigate computer systems and maintain accurate records.
  • Problem-solving skills and a customer-first mindset.
  • High school diploma or equivalent required.

Job Tags

Hourly pay, Contract work,

Similar Jobs

Quest Global

Welding Engineer - 2nd Shift Job at Quest Global

 ...preferred) Experienced with basic manufacturing processes, methods, and techniques. Particularly in aluminum and steel brazing, welding, and machining. Understanding of Heat Exchanger manufacturing preferred. Ability to mark-up, edit, and update specifications for... 

Element Care

Kitchen Aide Job at Element Care

 ...with excellent benefits! I ncumbent is responsible for managing all aspects of food service operation at designed site. This is a part time position; no nights, weekends or holidays! Responsibilities: Follows all policies and procedures in regards to food service... 

Retail Options

Plant Manager Job at Retail Options

 ...Medical, Dental, Vision Plans)~ Company Paid Life Insurance ~401(k) Plan with up to 4% Company Match Position Summary: The Plant Manager leads the centralized commissary and food manufacturing facility supporting Restaurants. This role is responsible for... 

ClimateWorks Foundation

Internships Job at ClimateWorks Foundation

 ...Dear applicant, Thank you for expressing your interest in internship opportunities at ClimateWorks Foundation. We greatly appreciate your passion for our mission to end the climate crisis by amplifying the power of philanthropy. At this time, we do not have any... 

KBC Advisors

Graphic Designer Job at KBC Advisors

 ...KBC Advisors is seeking a creative and brand-focused Graphic Designer to join our team! We offer a dynamic, innovative environment with a company that is disrupting the commercial real estate industry. In this role, you will serve as a creative member for the in-...