Job Description

About CLS Health

At CLS Health, we are redefining healthcare delivery. As Houston’s largest physician-owned, physician-led healthcare system, our mission is to provide patient-centered care through innovation and operational excellence. With over 200 providers in 35 locations and 40+ specialties, we’re building a scalable healthcare system that empowers physicians and delivers unmatched quality and access for patients.

We are Looking for

The Clinical Operations Manager will provide administrative oversight and assistance in the development, organization, implementation, and evaluation of operations within our Primary Care clinics. This role focuses on ensuring compliance with accepted practices and procedures to optimize patient care delivery within a managed care and value-based framework.

Duties/Responsibilities

• Manages the daily operations of a Primary Care department, including forecasting and ensuring adequate staffing, taking departmental calls, planning for continuity of care, and providing direct patient care as needed.
• Provide leadership and direction to the clinical team, including medical assistants, nurses, and other healthcare professionals.
• Coordinate and supervise the day-to-day activities of the department, ensuring smooth operations and optimal patient care.
• Develop and implement staffing plans to ensure adequate coverage and appropriate skill mix, aligning with value-based care objectives.
• Set performance expectations for staff members and provide ongoing feedback and coaching to foster professional development and excellence in patient care.
• Conduct performance evaluations and address performance issues promptly and constructively.
• Monitor and evaluate the quality of patient care and clinical practices; develop and implement quality improvement initiatives to enhance patient outcomes and ensure compliance with regulatory standards and best practices.
• Foster effective communication and collaboration among interdisciplinary teams, including physicians, medical assistants, nurses, allied health professionals, and administrative staff.
• Assigns tasks and projects to clinic personnel and monitors their progress and performance.
• Collaborates with the compliance team to ensure that the clinic operates in compliance with federal and state regulations. This includes adhering to regulations related to patient privacy (HIPAA), workplace safety (OSHA), laboratory standards (CLIA), and reimbursement programs (Medicare, Medicaid).
• Conducts/organizes regular staff meetings to facilitate communication, share updates, and address any issues or concerns.
• Participates in professional development activities to stay current with trends and practices in healthcare management.
• Ensure a high level of customer service and patient/client satisfaction.
• Handle and resolve patient/client complaints or concerns.
• Build and maintain positive relationships with patients, ensuring their needs are met within a value-based care model.
• Travel to other CLS clinics as needed.
• Performs related duties as required

Requirements

• Bachelor's degree in healthcare administration, business management, or a related field (Master's degree preferred).
• Proven experience in a managerial role, preferably in a healthcare or clinical setting focused on Primary Care and/or managed care.
• Knowledge of healthcare regulations, compliance, and medical billing practices.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities

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