Job Description

3 months contract

7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT

• Serves as primary point of contact for access to academic medical centers and Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
• The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed

Must Haves:

• High School Diploma
• Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.

Preferred:

• Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
• Associate or bachelor’s degree in healthcare, business or operations field strongly preferred.

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