Job Description

Are you a people-person with a knack for organization and a desire to drive results? The Health Industry Distributors Association (HIDA) is seeking a Membership Coordinator for the Associates Program, an account management and sales support role.

In this position, you’ll work closely with the Director of the Associates Program and other staff to:

• Build relationships with current Associate members
• Drive participation in HIDA events and programs
• Support recruitment of new members
• Help grow and maintain a thriving membership base

This is a great opportunity for someone seeking to develop a career in sales, business development, or association management, especially in the healthcare industry.

About The Role : The Membership Coordinator for the Associates Program is an account management and sales support position. This professional engages HEF (HIDA Educational Foundation) Associate members by assisting in the engagement of current members, increasing participation in HIDA events and programs, and recruiting new members. The Coordinator plays a key role in supporting the Director of the Associates Program in maintaining and growing HEF’s Associate membership base.

About HIDA : The Health Industry Distributors Association is the premier trade association representing distributors serving healthcare providers. HIDA members deliver essential medical products to the nation’s hospitals, nursing homes, laboratories, home care, and physician practices. HIDA is a leading voice on matters important to the healthcare distribution industry as well as the healthcare supply chain.

The HIDA office is located in Old Town Alexandria, Virginia, and operates on a flexible 3-days in-office, 2 days remote schedule. This position requires travel 5-6 times per year.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Working in collaboration with the Director of the Associates Program, the Coordinator will support the following areas:

Membership Retention & Engagement

• Assist with onboarding new HEF members by promoting early and full utilization of membership benefits.
• Track member activity and maintain accurate records using HIDA’s CRM (HubSpot)
• Support administrative functions for the Associates Program, including membership renewals, collections, and list management.
• Evaluate opportunities for member involvement on HIDA councils and workgroups.
• Identify at-risk members and develop targeted engagement strategies.
• Promote event registrations and provide enhanced attendee experience for new and returning members.
• Coordinate member participation in the Executive Business Exchange (EBE) at Streamlining Healthcare.
• Support patron-level members in maximizing their membership benefits by securing Executive Conference meeting room reservations.
• Assist with marketing and membership engagement efforts related to HMN (Healthcare Manufacturers Network).

New Member Recruitment

• Research and review qualified prospects, primarily medical product manufacturers.
• Coordinate and schedule meetings, both in person and virtually, with executive-level decision makers.
• Maintain accurate lead records in HubSpot, tracking all recruitment activities and progress toward membership goals.
• Expand the recruitment pipeline by developing and refining targeted prospect lists.

Reporting and Working Relationships

• This position reports to the Associates Program Director.
• Working internal relationships with all other HIDA staff
• External relationships with: Manufacturers, Solution Provider companies and Group Purchasing Organizations

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education/Experience

• Bachelor’s degree or equivalent combination of education, training and additional experience.
• A minimum of 1-2 years of experience in Membership Sales and Retention, or Corporate Relations

Knowledge, Skills and Abilities

• Knowledge of the medical products, markets and/or related distribution industry preferred
• Track record of successful member development sales or sales of other intangible products and services preferred.
• Ability to build relationships and to sell, both by phone and in person
• Project management skills: very organized and detail-oriented, ability to manage multiple priorities and consistently meet deadlines
• Strong written and oral communication abilities including presentation skills
• Strong customer service orientation
• Competency with MS Office and database applications
• Ability to work as a team player and collaborate with members, staff, and external contacts

Working Conditions

• General office. Travel up to 5-6 times per year.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. HIDA has the right to revise this job description at any time. HIDA is an “at will” employer and as such, this job description does not constitute any form of contractual arrangement between you and HIDA.

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