Job Description

The Credentials Clerk performs a broad range of administrative duties and reports directly to the Ticketing Supervisor. This position is responsible for selling, receiving, and processing tickets and parking credentials for Fairplexs self-produced events or event credential orders for a third party. Additionally the credentials clerk supports the year round production of employee and partner identification for Fairplex grounds and parking access.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Answering a high volume of incoming calls with proper phone etiquette
• Answer emails and assist with on-site inquiries and issues
• Assist the Ticketing Supervisor and Credentials Lead to ensure all reporting numbers are up-to-date and accurate
• Filing paperwork alphabetically
• Entering data on Excel spreadsheets
• Run ticketing reports for departments as needed
• Selling, taking, and processing admission, parking, concert, and attraction tickets for customers
• Processing orders from various departments
• Process badge request forms for various departments, assist FinishLine with VIP cards, and process access cards
• Query database for cross-promotional activities
• Ensure customer needs are met and all reporting numbers are accurate
• Process Purchase Orders and Work Orders
• Perform other duties as required

SKILLS, KNOWLEDGE AND ABILITIES

• Completion of high school education or GED
• Must possess strong oral and written communication skills
• Knowledge of Microsoft Office and Microsoft Excel is necessary
• Must have good general computer skills
• Ability to type 40 wpm
• Must be able to handle multiple projects simultaneously and work effectively under pressure
• Must have excellent interpersonal skills and a strong understanding of customer service
• Ability to work well with people
• Ability to communicate on the telephone effectively
• Fluency in another language is a plus

PHYSICAL REQUIREMENTS OF JOB

• Must be able to work in extreme weather, such as heat, cold, or rain
• Must be able to work a flexible schedule, including days, nights, weekends, and holidays
• Must have reliable transportation to and from work
• Must be able to move around the office and fairgrounds
• Must be able to lift at least 25 pounds
• Must be able to climb up and down stairs and stand for long periods of time
• Must be able to use a telephone, hand-held radio, and computer

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