As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice. All this is done through the use of multiple computer software programs and collaborating with other departments.
We are a company that cares. In addition to our focus on our external customers and communities we know what it takes to take care of our employees. We provide a comprehensive paid training program, excellent benefits that include paid time off, medical and dental insurance, tuition reimbursement and 401 K options. Following paid training we offer full and part- time shifts and performance based voluntary work from home programs.
If a customer-first culture is a commitment you are willing to take come be a part of PacifiCorp. We are looking for care specialists who ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, all while adhering to customer care performance measures.
Req Id: 113132
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT
Department: Customer Care
Schedule: Full-Time
Personnel Subarea: Non-Exempt
Hiring Range: $22.30-$23.30
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.
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