Customer Operations Manager – Service Delivery
• Location: Chicago (preferred), remote
• Company: MarketSpark
The Opportunity:
MarketSpark is seeking a Customer Operations Manager to join an exciting, hypergrowth startup that is disrupting the traditional telecom world in the $20B POTS Replacement Space. MarketSpark’s B2B managed services platform helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and accelerate IoT deployments that drive business results. With a leading position in this segment, MarketSpark is poised to secure dominant market share.
The Role:
• Lead and coordinate enterprise customer projects from contract to installation, ensuring operational excellence and on-time delivery.
• Manage end-to-end service delivery, including project planning, scheduling installations, hosting status updates, and overseeing order management.
• Serve as the central operations contact between sales, field installers, operations, and technical support to ensure seamless execution.
• Build scalable workflows, processes, and reporting systems to optimize customer delivery and ongoing service.
• Develop strong relationships with enterprise stakeholders, ensuring their operational needs are understood and met.
• Track KPIs, service timelines, and escalations to ensure compliance, efficiency, and customer satisfaction.
Key Skillsets:
• Strong background in operations, project management, or service delivery.
• Proven ability to coordinate large-scale customer rollouts across multiple teams and platforms.
• Advanced proficiency in MS Excel (data extraction, reporting, trend analysis).
• Process-driven mindset with the ability to identify bottlenecks and improve workflows.
• Excellent communication skills with a solutions-oriented, customer-first approach.
• Highly organized, adaptable, and comfortable managing competing priorities in a fast-paced startup environment.
Requirements:
• 3–5+ years of operations, project management, or service delivery experience.
• Experience coordinating technical or telecom-related implementations strongly preferred.
• Ability to grasp technical concepts related to telco and B2B SaaS/managed services.
About MarketSpark:
MarketSpark is transforming telecom infrastructure by helping enterprises quickly evaluate, procure, monitor, and maintain 100% of their POTS needs through a single pane of glass. Its enterprise-grade managed service platform (MSP) replaces costly and siloed wireline connections with a modern wireless network. With nationwide installation capacity, MarketSpark can migrate 30 million copper POTS lines to cost-effective wireless services supporting alarms, fire panels, elevators, POS terminals, and fax lines.
MarketSpark is accelerating the shift from wireline to wireless by leveraging cloud platforms, hardware solutions, and end-to-end managed services.
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