Job Description

Do you have a passion for providing a positive customer experience? We are seeking enthusiastic customer service champions, who are excited to be part of one of the world's leading online gambling companies.

Hiring is now underway for our next training start on September 1st!

This is not just a job; it is a career opportunity where your training is the priority. Our industry-leading, 9-week training program equips you with the knowledge and skills to excel in your role, ensuring you are well-prepared to support our customers.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.

Preferred Skills, Qualifications, and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Company-sponsored parking available to all employees.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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