Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our clients team at their Downers Grove, IL office. As a crucial part of their support team, you will assist their current customers with their inquiries, concerns, and issues related to their merchant service products and other offerings. This role does not involve any sales activities; your primary focus will be on providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with troubleshooting and resolving issues related to POS products and services.
• Document customer interactions and follow up to ensure resolution and customer satisfaction.
• Collaborate with other departments to address and resolve complex customer issues.
• Maintain a thorough understanding of our products and services to provide accurate and comprehensive support.
• Communicate effectively in both English and Spanish to assist our diverse customer base.
• Handle customer complaints with empathy and ensure they are resolved efficiently.
• Maintain customer records and update account information as necessary.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus.
• Minimum of 3 years of experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software, databases, and tools.
• Friendly and professional demeanor with a focus on customer satisfaction.

Benefits:

• Competitive hourly wage ($18-$20 per hour).
• Paid time off and holidays.
• Benefits - 401K, Healthy, Dental, and Vision insurance
• Comprehensive training and ongoing professional development opportunities.
• Supportive and collaborative work environment.

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