Customer Service Specialist
Location: Near Bonita Springs, FL
Schedule: Monday-Friday 8am-5pm with 1 hour lunch
Summary:
The Customer Care team supports company published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including but not limited to, rental process, cross/upsell, quote, reservations etc. in a timely, consistent, and quality manner.
Responsibilities:
• Accurately track all customer touchpoints according to established procedures in company CRM Salesforce
• Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
• Provide consistent, efficient, and effective customer service in a multi-channel environment
• Coordinate and process all inbound requests in a timely, quality & consistent manner
• Identify and communicate escalation issues per established escalation policy
• Follow Quality Program guidelines to meet expected phone, email and chat performance
• Follow published attendance policy including established channel schedule
Qualifications
· 1-3 year(s) of customer service experience.
· High School Diploma/GED required.
· Type minimum 35 wpm.
· Basic knowledge of Microsoft Word and Microsoft Excel
· Ability to input information into computer systems.
Skills
· Team player
· Driven and competitive
· Values time management
· Dependability
· Listening skills
· Multi-tasking
...Experience in Personal Injury, Claims Adjusting , or Accident Medical Clinics ~2+ years of related case management or medical... ...'ll collaborate closely with attorneys, medical providers, and insurance adjusters. Pay & Benefits: ~$22$30/hr (DOE) | $45K$62K +...
...Qualifications: BS with 5+ years of experience or MS with 3+ years of experience in Molecular/Cell Biology, Chemical Biology, Biochemistry, Bioengineering, or a related discipline. Proficiency with mammalian cell culture techniques and experience working with...
...on making a positive impact on the lives of residents, their families and team members. We are looking for a Director of Health and Wellness to join our amazing team! Responsibilities: Participates in pre-admission screening of prospective new residents....
...recruiters, just like you, and are promoted into advanced recruiting & sales career paths. As a Recruiter you will impact both our... ...$55,000 . Additional benefits include (but not limited to): Medical, Dental, and Vision Company funded Health savings account and...
" THIS IS NOT AN IT POSITION" Associate ITS Specialist (Intelligent Transportation System) About the Company We are looking for an Associate ITS Specialist to work coordinate and manage system software deployment, software maintenance, and customer projects. The successful...