Job Description

Job Description

Join our team as a Customer Service Representative at Morgan Cemetery Rd in Cleveland, United States. We're looking for a compassionate and dedicated individual to provide exceptional phone-based support to our clients during sensitive times.

• Answer incoming calls professionally and empathetically, addressing client inquiries and concerns
• Provide information about cemetery services, plots, and memorial options
• Schedule appointments for on-site visits and consultations
• Maintain accurate records of client interactions and update database information
• Collaborate with other departments to ensure client needs are met efficiently
• Handle sensitive situations with tact and compassion
• Assist in general administrative tasks as needed

Qualifications

• Excellent verbal communication skills with a focus on phone etiquette
• Strong customer service orientation and empathy
• Ability to multitask and handle a high volume of calls
• Proficiency in basic computer applications and data entry
• Problem-solving skills to address client concerns effectively
• High school diploma or equivalent
• Previous customer service experience, preferably in a phone-based role
• Ability to work in a team-oriented environment
• Patience and emotional resilience when dealing with sensitive situations
• Knowledge of or willingness to learn about cemetery services and options

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores! 

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