Job Description

Ultimate Staffing Services is excited to announce an opening for a dedicated Customer Service Representative in California. This position requires an individual who is committed to providing outstanding customer service and possesses the ability to manage multiple tasks efficiently. This role is perfect for someone who enjoys working in a fast-paced environment and is eager to contribute to a dynamic team.

Major Duties and Responsibilities:

• Prepare sales orders, packing lists, thank you notes, and invoices for revenue orders.
• Take orders on the telephone and process them. Process orders received by email.
• Process demo requirements by the Sales REPs and ensure timely shipment.
• Maintain records on demo equipment and issue RMAs when returned.
• Ensure that all SOX/auditing and company rules and regulations are followed for revenue recognition and working with the auditors by providing all details.
• Provide weekly/monthly reports showing the status of revenue sales in the field.
• Provide monthly reports showing the shipment of EndoProbes.
• Provide field sales representatives with the current status of their revenue orders and shipments.
• Record in the instrument history the status of equipment sold or returned for credit.
• Prepare the necessary paperwork to ensure that the transaction is processed and accurately recorded.
• Maintain a working rapport with customers and provide professional customer support.
• Work with Marketing and Domestic Sales in contacting existing customers to renew or establish warranty programs.
• Assist in the preparation of price quotations.
• Assist in preparation of orders and shipping documents for demonstration/trade show equipment.
• Determine caller's interest and needs.
• If appropriate, enter caller's name into the database, forward calls to the correct representative, and follow up the lead.

Note: The duties listed above reflect general responsibilities necessary for the performance of the job and may not include all of the specific job activities.

Education/Experience Requirements:

• Bachelor's degree in business administration or at least three (3) to five (5) years' experience in sales or administrative functions related to working in a domestic arena.
• Initiative to locate answers to inquiries in a relatively unstructured environment. Team player and ability to work independently and shoulder responsibility.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to use tracking/reporting databases.
• Knowledge of Business Central ERP SYSTEM will be preferable.
• Computer experience, including Microsoft EXCEL and WORD, is a must.

Monday - Friday, 8:00 AM - 5:00 PM

• Department: Customer Service
• Reports to: Sr. Director, Customer Service & Logistics
• FLSA Status: Non-Exempt
• Hourly Rate: $27 - $30 (DoE)
• Work Location: 100% onsite in Mountain View, CA
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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