Job Description

Job Title: Customer Service Representative

Location (city, state): Buffalo Grove, IL

Industry: Manufacturing

Pay: $22-25/hr based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client to hire a Customer Service Representative. This role plays a key part in supporting the complete post-sales cycle, ensuring accuracy, responsiveness, and a positive experience for both customers and internal teams.

Job Description:

The Customer Service Representative will manage order entry, issue resolution, and customer communication while providing excellent service to both internal staff and external customers. This person will communicate with customers, internal departments, vendors and the sales team to provide the best candidate experience. The ideal candidate will have B2B manufacturing CS experience and previously used a CRM and EDI system. Soft skills require detail-oriented, dependable, and proactive in problem-solving.

Key Responsibilities:

• Provide professional and positive support during all customer and team interactions.
• Enter, track, and confirm orders accurately; communicate updates as needed.
• Respond to inquiries related to products, pricing, and availability.
• Research and resolve order or service-related issues promptly.
• Maintain strong knowledge of systems, inventory control, and order processing.
• Process returns, credits, and adjustments as necessary.
• Support sales teams and build lasting customer relationships.
• Collaborate closely with internal departments, including warehouse staff.

Qualifications:

• Minimum 2 years Custer Service experience within manufacturing
• Full cycle customer service includes order entry to final delivery.
• HS Diploma minimum
• Able to work onsite everyday and two days remote after training
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across multiple departments.

Additional Details:

• Friendly and collaborative team with plenty of training
• Small CSR team, everyone pitches in and supports the daily tasks.
• Need to be flexible and proactive in nature.
• Requires strong multitasking skills, adaptability, and a customer-first approach.

Perks:

• Remote work after training
• Newly remodeled office space
• Excellent benefits and PTO
• Professional growth and development opportunities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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