Customer Service Representative Job at FairWave Specialty Coffee Collective, Annapolis, MD

NkhUV2l3eGZqYUhreUJlK1NhZlA3aDR0MUE9PQ==
  • FairWave Specialty Coffee Collective
  • Annapolis, MD

Job Description

About Us:

Ceremony Coffee Company, part of FairWave Specialty Coffee Collective, established in 2002 out of a passion for sharing amazing coffee, and this passion continues to drive us today. Ceremony focuses on creating beautiful coffee experiences and connecting people long before the days of Instagram.

The Customer Service Rep will support the customer experience at the direction of the Customer Service Manager. Team Members are tasked with providing helpful information, answering questions, and reporting complaints in a professional, respectful, and timely manner. Ultimately, you will be a champion of front-line support for our customers and vendors, to ensure that they are satisfied with our products and services. 

 

Responsibilities

  •  Serve as a welcoming point of contact through phone, email, chat, and in-person conversations, offering support and guidance around our products and services.
  • Approach each interaction with warmth, empathy, and a solution-oriented mindset to build trust and strengthen relationships with the businesses and individuals we serve.
  • Stay connected with customers over time—providing updates, checking in when appropriate, and ensuring they feel heard and valued throughout their journey with us.
  • Partner with teams across the organization to support seamless experiences and clear communication from order placement through to fulfillment.
  • Assist in placing and updating orders, ensuring the process is smooth, clear, and aligned with the customer's needs.
  • Listen attentively to questions and concerns, working to resolve issues or connecting customers to the right team member when additional expertise is needed.
  • Follow through on resolving concerns in a thoughtful, timely manner, helping maintain the trust and confidence of our customers.

Qualifications

  •  2-3 years of customer service experience or relevant experience.
  • Familiarity with local coffee competitors.
  • Strong customer service skills
  • Passion for locality and the communities in which we live and work.
  • Familiarity with telephone, office, and point-of-sale software.
  • Strong communication skills, both verbal and written.

Job Tags

Local area,

Similar Jobs

Planned Parenthood

Manager, Supply Chain Job at Planned Parenthood

 ...Position Summary: Manager, Supply Chain is responsible for the purchasing and inventory control functions of the affiliate, control over physical inventories, and proactive review and analysis of affiliate wide purchasing costs and relationships. Coordinate bidding requests... 

Medasource

Financial Coordinator Job at Medasource

Position Title: Financial Coordinator Location: Fully Remote (occasional on-site visits required to Manhattan, NY; candidates in the tri-state area preferred) Employment Type: 6-month contract with potential for extension or full-time conversion Position Summary...

Wingstop

Shift Lead/night shift Job at Wingstop

 ...medical condition, gender identity or sexual orientation or any other classification protected by law. Working and building your shift leaders:: Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies... 

Thomas Thor

Recruitment Coordinator Job at Thomas Thor

 ...Job Title: Recruitment Coordinator (Part-Time, 20 hrs/wk) Location: Pensacola, FL (office...  ...Youll assist in all the behind-the-scenes work that makes recruitment work effortlessly....  ...Friday, in the Pensacola office (with some remote flexibility). An alternate schedule over... 

Royal Caribbean Group

Head Waiter Job at Royal Caribbean Group

 ...Best Cruise Line Overall for 22 consecutive years by Travel Weekly readers. And Perfect Day at CocoCay, its private island in The Bahamas, has been recognized as the Private Island Destination by Travel Weekly readers for five years running As part of the Royal Caribbean...