Customer Service Representative Job at FairWave Specialty Coffee Collective, Annapolis, MD

NkhUV2l3eGZqYUhreUJlK1NhZlA3aDR0MUE9PQ==
  • FairWave Specialty Coffee Collective
  • Annapolis, MD

Job Description

About Us:

Ceremony Coffee Company, part of FairWave Specialty Coffee Collective, established in 2002 out of a passion for sharing amazing coffee, and this passion continues to drive us today. Ceremony focuses on creating beautiful coffee experiences and connecting people long before the days of Instagram.

The Customer Service Rep will support the customer experience at the direction of the Customer Service Manager. Team Members are tasked with providing helpful information, answering questions, and reporting complaints in a professional, respectful, and timely manner. Ultimately, you will be a champion of front-line support for our customers and vendors, to ensure that they are satisfied with our products and services. 

 

Responsibilities

  •  Serve as a welcoming point of contact through phone, email, chat, and in-person conversations, offering support and guidance around our products and services.
  • Approach each interaction with warmth, empathy, and a solution-oriented mindset to build trust and strengthen relationships with the businesses and individuals we serve.
  • Stay connected with customers over time—providing updates, checking in when appropriate, and ensuring they feel heard and valued throughout their journey with us.
  • Partner with teams across the organization to support seamless experiences and clear communication from order placement through to fulfillment.
  • Assist in placing and updating orders, ensuring the process is smooth, clear, and aligned with the customer's needs.
  • Listen attentively to questions and concerns, working to resolve issues or connecting customers to the right team member when additional expertise is needed.
  • Follow through on resolving concerns in a thoughtful, timely manner, helping maintain the trust and confidence of our customers.

Qualifications

  •  2-3 years of customer service experience or relevant experience.
  • Familiarity with local coffee competitors.
  • Strong customer service skills
  • Passion for locality and the communities in which we live and work.
  • Familiarity with telephone, office, and point-of-sale software.
  • Strong communication skills, both verbal and written.

Job Tags

Local area,

Similar Jobs

Brannen Motor Company

ACCOUNTS PAYABLE Job at Brannen Motor Company

Position Summary:The Accounts Payable Clerk is responsible for accurately processing and managing all accounts payable activities for the dealership, ensuring timely payment of invoices, vendor reconciliations, and compliance with company policies. This role requires strong... 

RGBSI

Computer Numerical Control Machinist Job at RGBSI

 ...Job Summary: Currently, we are seeking a CNC Machinist or Bridgeport Operator to become a part of our team. The position will be responsible for the set-up, operation, and maintenance of CNC and/or Bridgeport machines. The ideal candidate qualifications:... 

COMPA Industries, Inc.

Electrical Safety Officer (Subject Matter Expert 1) Job at COMPA Industries, Inc.

Client: Los Alamos National Laboratory (LANL) Location: Los Alamos, New Mexico Citizenship: U.S. Citizenship Required Clearance: Must be able to obtain and maintain a DOE Q-level security clearance Work Schedule: Full-time Pay: $82/hr - $88/hr Job...

Curative

Chief Medical Officer Locums in Connecticut Job at Curative

 ...Chief Medical Officer Locums Connecticut, 50% Admin / 50% Clinical Leadership-focused opportunity in Bridgeport with no call, weekends, or holiday work. Highlights ~50% clinical care / 50% administrative leadership ~ No call and weekends off ~ December start... 

Pandora

Divisional Sales Manager- Aruba / Bahamas / Curacao Sales Job at Pandora

As the largest jewellerybrandin the world, we a give a voice to millions of peoples loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives...