Customer Service Specialist - Telecom Job at Mission Ready Recruiting, Irving, TX

NFgvWWpnbFdqYXZweXhHeVFhM000UkVuMUE9PQ==
  • Mission Ready Recruiting
  • Irving, TX

Job Description

We’re looking for a Customer Support Specialist that will be supporting mobile phone users and handling inquiries related to cellular services. If you’ve helped customers troubleshoot service or hardware issues—especially for Android devices or other unlocked phones—you could be a great fit. In this role, you’ll be an individual contributor working closely with our product and AI teams to help shape the future of customer support in the mobile space. This is not your typical support role. You’ll help design chat flows, contribute to AI training, and bring customer insights directly into the technology we're building . If you're excited by the intersection of telecom and new technology, and love digging into problems to find solutions, we’d love to meet you.

Responsibilities:

  • Handle customer inquiries related to mobile services, device setup, and troubleshooting.
  • Provide support for unlocked phone hardware and guide customers through setup and issue resolution.
  • Collaborate with the product team to identify common issues and develop clear, helpful chat flows.
  • Help train AI models for customer support by tagging and reviewing interactions, writing training data, and advising on tone and accuracy.
  • Bring a customer-first perspective to every aspect of our support experience.

What We’re Looking For:

  • 2+ years experience in customer support for mobile devices or services
  • Strong troubleshooting skills—both technical (device/network) and user-facing
  • Experience supporting mobile operators or MVNOs is a strong plus
  • Excellent written communication and a knack for simplifying complex topics
  • Curious, detail-oriented, and excited to work with new tools and technologies
  • Experience with chatbots, helpdesk tools, or AI training is a plus, but not required

Job Tags

Similar Jobs

ZAG Interactive

Search Engine Optimization Specialist Job at ZAG Interactive

 ...ZAG Interactive is looking for a full-time SEO and Paid Search Specialist to join our Marketing team. This role will be responsible for supporting the Marketing, Development and Project Management teams in website content strategy and entry, as well as supporting our... 

Patriot Talent Solutions

Senior Network Engineer Job at Patriot Talent Solutions

 ...Knoxville, TN | Sr. Network Engineer | Full-time We are actively recruiting a Senior Network Engineer for our client in Knoxville, TN....  ...strategies with business objectives. Must be comfortable mentoring junior staff and providing input on complex projects. Due to... 

Next Door & Window Company - Parent Account

Digital Marketing Strategist Job at Next Door & Window Company - Parent Account

Digital Marketing Strategist Position Overview: *** Must be local to Burr Ridge, Illinois Are you a creative, results-driven digital marketing professional looking to take the next step in your career? Do you thrive on crafting engaging content and building a brands... 

Gravis Law, PLLC

Part Time Family Law Paralegal Job at Gravis Law, PLLC

 ...pleasant workplace. ESSENTIAL DUTIES AND RESPONSIBILITIES: Managing attorney dockets to ensure that all deadlines are met in a timely manner. Reviewing files and conferring with attorneys to discuss the status of the file as well as upcoming deadlines.... 

Stephens Direct

Proofreader Job at Stephens Direct

Stephens Direct is looking for an experienced proofreader to be an integral part of our team. This position requires a highly collaborative and exceptionally detail-oriented individual who can review and improve projects at various points in the process, from concept to...