Job Description

Title: Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Location: Richmond, VA (Hybrid, 3 days onsite weekly; relocation support available)

ABOUT OUR CLIENT

Our client is a global life sciences organization dedicated to improving patient outcomes through innovative therapies within the pharmaceutical sector. With a strong commitment to advancing treatment and expanding access for patients worldwide, the company continues to invest in its commercial capabilities, digital transformation, and data-driven decision-making. Headquartered in Richmond, VA, our client employs a globally distributed workforce and maintains a mission-centered culture of integrity, innovation, and collaboration.

POSITION SUMMARY

Our client is seeking a visionary and results-driven Director of IT to lead strategy, development, and optimization across Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI) . This leader will play a pivotal role in shaping the digital roadmap, modernizing commercial technology platforms, and enabling advanced analytics across Sales, Marketing, Market Access, and Patient Services.

ESSENTIAL FUNCTIONS

Strategic Leadership

• Develop and execute the IT roadmap for Commercial Applications, BI, and AI in alignment with corporate and commercial strategies.
• Partner closely with Commercial, Data Science, and Analytics stakeholders to identify opportunities for innovation and operational excellence.
• Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.

Commercial Applications

• Oversee implementation, optimization, and lifecycle management of Veeva CRM and other core commercial platforms.
• Ensure seamless integration between commercial systems, ERP platforms, data lakes, and third-party data sources.
• Drive enhancements to support field force effectiveness, omnichannel engagement, and actionable insights for HCPs and patients.

Business Intelligence & Data Analytics

• Lead BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics capabilities.
• Develop KPIs and dashboards to monitor commercial performance, market dynamics, and customer engagement.
• Ensure strong data governance, data quality, and compliance with relevant regulations (e.g., HIPAA, GDPR).

Artificial Intelligence & Advanced Analytics

• Champion the adoption of AI/ML capabilities to improve targeting, forecasting, segmentation, and personalization.
• Collaborate with data science teams to operationalize predictive and prescriptive analytics solutions.
• Assess emerging technologies and vendor solutions to accelerate AI maturity across the organization.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree or MBA preferred.
• 10+ years of progressive IT leadership experience, including at least 5 years within the pharmaceutical or life sciences industry.
• Proven experience managing commercial applications, BI platforms, and AI initiatives.
• Deep understanding of commercial pharma operations, data ecosystems, and regulatory environments.
• Strong vendor management, project delivery, and stakeholder engagement skills.
• Experience with cloud platforms (e.g., AWS, Azure), data lakes, and modern data stack tools.

COMPETENCIES / ATTRIBUTES

• Familiarity with Veeva CRM, IQVIA data assets, and AI/ML frameworks.
• Strong change management capability and experience with agile delivery models.
• Excellent communication, leadership, and influencing skills across all levels of the organization.

GUIDING PRINCIPLES & CONDUCT EXPECTATIONS

Employees are expected to demonstrate integrity, ethical behavior, and accountability in alignment with our client’s guiding principles. This includes:

• Upholding strong ethics and integrity under all circumstances.
• Understanding and adhering to relevant policies and regulatory obligations.
• Promoting a culture of transparency and speaking up when concerns arise.

For people leaders, additional expectations include reinforcing risk awareness, fostering team accountability, and modeling a strong Speak Up culture.

COMPLIANCE OBLIGATIONS

• Maintain a strong commitment to compliance, ethical conduct, and adherence to internal and external policies.
• Ensure awareness of risk, ongoing oversight, and mitigation within assigned responsibilities.

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