Job Description

Company Profile

STEQ America markets and installs high-quality equipment-based solutions and delivers technical sales and support for European-developed manufacturing and laboratory equipment to pharmaceutical, biotechnology, and nutraceutical markets throughout North America.

STEQ is focused on developing its solution-based sales relationships by generating brand and product awareness to expand our business as one of the leaders in its field.

The Role

STEQ America is seeking a well-motivated and enthusiastic Field Service Engineer. The Field Service Engineer is responsible for providing services that meet the premium standards of the equipment that STEQ supports and aligns with the high-quality expectations of customers in the pharmaceutical manufacturing industry.

Role will include, but not be limited to, technical support, maintenance, calibrations, repairs, installation, commissioning and qualifications/validation, while maintaining long-term customer relationships and trust, and delivering assignments within budget in a timely manner.

The applicant must be willing to travel up to 50 %+ of the time to client sites, throughout the US, and perform duties at company offices between site visits.

This exciting full-time position is essential towards developing STEQ’s brand and that of our European partners and promises excellent career growth opportunity.

Responsibilities

- Customer technical support, maintenance, and repairs.

- Installation, commissioning, qualifications, and training of GMP industrial equipment.

- Diagnosing technical faults and determining solutions.

- Ability to troubleshoot and repair complex equipment systems.

- Ability to work on customer sites with limited supervision, as required.

- Adherence to the Company’s health and safety procedures.

- Build positive relationships with customers, creating trust and loyalty.

Requirements

Bachelor’s degree, preferably with an electrical engineering concentration, or the equivalent in relevant work experience.

Technical skills in parts washers, steam sterilization, and isolation technology.

Proficiency with reading and understanding the process and industrial drawings, including:

- Running Process Diagrams

- Pneumatic Diagrams

- Wiring Diagrams

Basic understanding of digital input/output, PLCs, and HMIs.

Ability to troubleshoot, repair, or refurbish complex equipment and system components.

Valid US Driver’s License. Travel to clients’ sites via car and air is expected. The volume of travel fluctuates but is commonly 50%. The territory is North America however some limited European travel may be required. Travel is predominantly on weekdays, however, it may very occasionally extend into the weekend and for some consecutives weeks.

Must be authorized to work in the US without company sponsorship, have a passport (or be able to acquire one), and not be restricted from international travel.

Key Qualities

- Must be a team player.

- Attention to detail.

- Excellent communication with strong oral and written skills.

- Organizational, problem-solving, and reporting skills.

- Understanding of mechanical and electrical assemblies.

- Knowledge of pharmaceutical manufacturing processes and cGMP regulations.

- Independent, enthusiastic, with an outgoing & engaging personality.

- Ability to multitask and manage time effectively.

- Ability to take initiative and be a self-starter.

- Passion and desire to succeed.

Preferred Qualifications

Military experience or an associate’s degree in the STEM field.

Experience with a CRM [Salesforce®].

Benefits

Competitive Salary – $ 65 K-$75 K base salary range commensurate with experience.

Comprehensive product training will be provided, where necessary.

Benefits include Employer-assisted healthcare and 401K.

The unique opportunity to work with a motivated and rapidly developing team.

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