Job Description

Excellent opportunity with an industry leader in engineered, mission-critical hydraulic pumps, valves, and systems for heavy duty applications. Our client creates products that operate from the depths of the ocean floor to the surface of the moon!

The Field Service Engineer is responsible for delivering demand and scheduled field service, warranty service, and system start-up to existing and new customers of our client, worldwide. The role involves analyzing component and system malfunctions, supporting customer efforts to repair, or implementing repairs personally to get equipment functioning. Service activities will primarily focus on our client's legacy and new products, as well as some non-client-company equipment.

This role includes diagnosing and repairing system malfunctions, promoting upgrades, and performing necessary calculations for system performance, such as flow rates and pipe/tubing sizing. The Engineer will collaborate with both customers and internal teams to optimize equipment functionality and enhance customer value.

Essential Responsibilities and Duties:

• Travel to customer sites to provide service for hydraulic and electrical equipment as requested, with optional international travel.
• Diagnose problems with customer equipment and collaborate with relevant departments to provide timely and efficient solutions.
• Operate computer-based diagnostic equipment for hydraulic and electronic systems to troubleshoot and resolve issues.
• Develop service reports and documentation, and complete, maintain, and process required paperwork in a timely manner.
• Operate and maintain hydraulic components such as variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves.
• Troubleshoot and resolve hydraulic system issues, ensuring proper functionality and minimal downtime.
• Read, interpret, and troubleshoot hydraulic schematics to diagnose and repair equipment efficiently.
• Leverage technical expertise and customer relationships to promote and sell upgrades, targeting both existing installations and competitive systems, identifying opportunities for system enhancements, and providing tailored recommendations to optimize performance and value.
• Perform essential calculations for speed, flow, and fluid dynamics, including determining ram area, pump flow rates, and appropriate pipe and tubing sizes to ensure accurate system design and effective upgrades that meet customer specifications.
• Communicate with customers to help them understand how to properly use our client's products and optimize their operations.
• Participate in or conduct customer training sessions to facilitate the customer education process.
• Stay informed about new technology, developments, and procedures within the hydraulics industry to maintain expertise and best practices.
• Review customer installations to identify opportunities for upgrades and improvements that enhance system performance.
• Provide feedback to engineers regarding technical issues encountered by customers to help improve product quality and overall customer satisfaction.
• Travel and/or work in our client's facilities/shops as needed in addition to customer site visits to support operations.

Minimum Qualifications:

• Bachelor of Science in Engineering or Associate’s Degree in a related field.
• Mechanical/electrical experience required.
• Experience with fluid power technology as applied in forging and extrusion machinery
• Experience and understanding of hydraulically operated machinery, specifically in service, analysis, and troubleshooting.
• Ability to understand and troubleshoot complex hydraulic systems, including hydraulic pumps, valves, and systems.
• Ability to read and interpret hydraulic schematics and basic electrical drawings.
• Experience with variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves required.
• Proficient in Microsoft Office.
• Strong communication skills to resolve technically challenging problems with customers and internal support teams.
• Effective listening skills to act as the "Voice of the Customer" and provide feedback to improve customer satisfaction.
• Ability to travel up to 75% (required domestic and optional international).
• Valid driver’s license.
• Must possess or be able to obtain a valid passport.
• Successful completion of a background check, drug screening, and driving record check.

Preferred Qualifications:

• Familiarity with open or closed die forging, aluminum extrusion, or forming presses desirable.
• Experience with Rockwell software, including RSLogix500, RSLogix5, RSLogix5000, Studio 5000, FactoryTalk ME, and SE, is a plus.
• Experience with Rockwell PLCs, including SLC500 and PLC5, and the ability to convert legacy systems to modern platforms, is a plus.
• Sales experience in industrial products or fluid power applications is a plus.

Physical Demands and Working Environment:

• Some work performed in a non-air-conditioned shop environment.
• Ability to work in harsh environments, including rain, snow, heat, and with heights.
• Ability to lift up to 50lbs.
• Exposure to noise, dust, odors, and fumes in a shop environment.
• Bending, stooping, sitting, standing, walking, and climbing fixed ladders, staircases, or man lifts to heights greater than 10 feet.

Training Requirements to be provided/completed while in this role:

• General safety training.
• Safety training as required by customers.
• ISO 9001 and applicable processes and procedures.
• Forklift certification.
• Overhead crane certification.
• Lockout/tagout training.

Personal Protective Equipment (PPE) used in this role:

• Safety glasses.
• Steel-toe or composite-toe shoes.
• Gloves, goggles, shields, aprons, etc., as required for specific tasks.
• Hard hats (mandatory in certain environments, such as forge or steel forming applications).
• Safety vests.
• Ear protection.
• Long sleeve clothing.
• Cut-resistant gloves.

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