Job Description

Job Title: Senior Custody Account Manager

Location: Chesterbrook, PA

Duration: 3-6 months with possibility of extension

Responsibilities:

• Serve as a senior custody Account Manager in charge of financial institutions (banks, brokers, hedge funds …)
• Act as an entry point of contact with the clients and act as subject matter expert on client servicing and related activity for Local and Global Custody
• Ensure accurate responses to client requests and queries
• Participate to clients conference calls and meetings
• Adherence to all US regulations as related to the services offered, along with the adherence to internal bank and business line procedures and policies.
• Adherence to internal controls to eliminate risk and operational losses
• Deliver constant high quality of service
• Provide clients with ad hoc reports as agreed in the SLA (client cash forecast, KPI …)
• Ensure the coordination and the communication between the internal operations teams and the client
• Prepare reporting requested by clients auditors
• Participate to client onboarding calls and perform the account opening in systems
• Support and complete projects and initiatives as assigned

Minimum required qualifications

• Bachelor or higher degree
• Proven track record in Client Service / Account Management role during a minimum of 5 to 10 years work experience in the financial industry
• Experience in large custody project migration with responsibility of the different related working groups
• Strong knowledge of Custody industry and its regulatory environment
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication across verbal, written and presentation skills
• Positive, energetic, flexible and self-motivated team player with strong organizational skills
• Analytical, rigorous, with attention to details
• Facilitate and lead a collaborative environment, ensuring subject matter experts can work outside the box; engage people, helping them solve their own issues
• Build and maintain transversal, non-hierarchical relationships with multiple stakeholders

Preferred qualifications:

• Advanced degree considered as a plus

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