Job Description

About the Company

- The foundation of PTR GLobal is a culture of Diversity and Inclusion. PTR GLobal's industry expertise is enhanced by the diverse insights of our global workforce, which is the foundation of our diversity and inclusion program strategy.

About the Role - The Customer Success Engineer will be Providing technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.

Responsibilities -

• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Qualifications - [BS Degree]

Required Skills

• 3-5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of client NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Network Security certification from client (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Pay range and compensation package - $38.75/hr on W2 to $ 41.33/hr on W2

Equal Opportunity Statement - [We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

PTR Global is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.]

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