Job Description

TITLE OF POSITION: FRONT DESK ADMINISTRATOR/CUSTOMER SERVICE/OFFICE SUPPORT

JOB DESCRIPTION:

The primary responsibility is to answer phones, greet families, funeral directors and suppliers with courtesy and respect. The secondary responsibility is to maintain accurate cemetery records, order general office supplies, perform a variety of clerical duties/projects as assigned by Management as well as assist various departments as needed.

RESPONSIBILITIES:

• Answer phone calls, direct callers to other departments, send calls to voicemail as necessary, provide exceptional customer service to every family.
• Coordinate the activity of all visitors to the office by giving directions and providing lot locations or directing them to another office for assistance.
• Complete work orders, maintain and update all electronic and paper files.
• Take vase, flower and wreath orders. Assist with other routine transactions and maintain inventory of bereavement materials.
• Maintain office supply inventory.
• Filing and other office duties that may be required.
• Provide support to other departments as determined by their supervisor.
• All other duties as determined by their supervisor.
• Keeping the front office and community areas well kept, this would include:
• Front desk to be kept clean and orderly.
• Dust the front lobby area as well as the vestibule.
• Kitchen area to be cleaned and coffee stocked, cabinet to be kept organized.
• Common area to be maintained and table cleaned off nightly.
• Water plants in the lobby and vestibule area.

QUALIFICATIONS:

• REQUIRED - High School Diploma and 3-5 years of office experience. Candidate must be proficient in Microsoft Office 365. We seek a team player with a congenial personality, who enjoys a high degree of customer contact and who has an even disposition to handle stressful situations. Must be able to focus on multiple tasks at the same time and work quickly and accurately. References will be requested.

• PREFERRED - Experience working with the elderly or bereaved and is comfortable working in an active team-driven environment. 

TERMS OF EMPLOYMENT

• HOURS - 9:00 a.m. to 5:00 p.m. Monday thru Friday, with a one-hour unpaid lunch break. Every third Saturday, 9:00 a.m. to 12:00 noon.

• BENEFITS

Competitive pay

401k

Medical Insurance available

Paid time off and holidays

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