Job Description

COMPANY OVERVIEW: Elase MedSpa has made its way to the Chicago area by way of Images MedSpa, an exceptional brand in a growing region! Since its beginning in 2004, Elase reshaped the aesthetics industry by creating a workplace that engages, elevates, and empowers its people. Just as our employees create an unforgettable experience for all who walk through our doors, we are committed to providing the benefits, pay, and development that allow you to have a great experience at work every day. We take immense pride in fostering an inclusive environment where all our employees can flourish and cultivate a culture of empowerment and mutual support.

About the Role  

The General Manager is a passionate supporter and leader of our Elase Med Spa in Mokena. This person is integral in driving our business for consistent sales growth. This position has an elevated level of business acumen, leadership abilities, and a strong background in operating a business at a high level and ensures that our spas are delivering the highest level of service to all clients. This person is ecstatic about Elase’s offerings and services and is integral in empowering our team with the resources and training needed to deliver excellent service to our clients and delivering on our operational and sales expectations. 

LEADERSHIP:  

• Lead a (5-10) person team with diverse backgrounds of sales and medical expertise. 
• Train and develop your team to operate with the highest standards of operations and client service. 
• Develop the team by hosting regular and effective 1:1 touch bases and continued training.
• Lead the team by actively engaging with employees and clients at the front desk while constantly developing employee sales and client engagement abilities. 
• Identify high-potential team members and create an internal pipeline for advancement. 
• Recruit, retain, and develop a high-performing and diverse team. 

SALES AND OPERATIONS:  

• Monitor spa goals including but not limited to revenue, margins, provider sales, and client retention. Identify key areas of opportunity and coach team members accordingly.
• Meet and exceed financial targets (sales and key performance indicators) set by regional and executive leadership. 
• Manage all aspects of the spa’s operations: including sales, customer service, employee relations, administrative tasks and all expectations in alignment with our policy and procedures. 
• Champion Elase’s core values and build and maintain relationships with clients, staff and the community. 
• Own the full inventory lifecycle to ensure precise inventory management and proper supply budgeting, and availability. 
• Devise strategic business plans by analyzing sales results with the goal of meeting and exceeding our goals.
• Collaborate with corporate cross-functional partners (marketing, human resources, sales, operations, etc.) to continuously provide staff and client feedback to grow our business.
• Address all client feedback, escalating to all regional and executive leadership, as necessary. 
• Stay curious and continuously provide feedback on improvement of process, procedures, and policies that will allow Elase to continue to grow. 

OTHER DETAILS, COMPENSATION AND BENEFITS:  

• This position is in-person at one of our Elase Med Spas, in the greater Chicago area, and requires an on-site presence 5 days a week. Full time, minimum of 40 hours per week. 
• Salary + bonus incentives.
• Must be available to work when our locations are open (including some nights, weekends and Federal holidays). 
• Must be able to often stand, lift, and handle heavy objects.
• Considerable employer contributions for health and dental. 
• Paid Holidays and Paid Time Off. 
• 401(K) match up to 4%. 
• Paid Maternity Leave. 
• Advanced career development & training. 
• Complimentary company perks. 
• And more! 

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