Job Description

Job Title: Service General Manager

Location: New Hampton, NY

Salary: $70,000 - $80,000

Hours: Vary – need someone flexible

Interview process: 2 rounds

Start Date : February 17th

Job Description:

We are seeking a dedicated and passionate Service General Manager to lead our team. The ideal candidate will have 2-5+ years of experience in Service Management within adjacent industries such as HVAC, electric, or utilities. This role requires a proven track record of growing a business, independent thinking, and a results-oriented mindset.

Key Responsibilities:

• Leadership & Management: Lead by example, managing a team of approximately 20 customer service representatives and field service technicians.
• Business Growth: Demonstrate a proven ability to grow a business, identifying and developing new growth opportunities.
• Team Development: Master at hiring, training, and motivating a team. Responsible for hiring customer service representatives and field service technicians.
• Culture Building: Foster and maintain a winning culture within the team.
• Customer Interaction: Communicate effectively with customers via phone, email, and in the showroom.
• Operational Oversight: Ensure appropriate parts are ordered, vehicles are maintained, and equipment needs are met.
• Financial Management: Ensure timely collection of payments and identify the best areas for profit.

Day-to-Day Activities:

• Open the shop and greet service technicians.
• Review new work orders and ensure technicians understand their tasks.
• Communicate effectively with customer service staff.
• Provide leadership and direction to field and service staff.
• Provide feedback and training to technicians.
• Develop growth opportunities for new accounts.

Qualifications:

• 2-5+ years of experience in Service Management within HVAC, electric, or utilities.
• Strong computer skills, particularly in Excel.
• Proven track record of business growth.
• Experience in hiring, training, and motivating a team.
• Ability to build and maintain a winning culture.
• Willingness to go above and beyond for the team and company.

Plusses:

• Someone with prior Pool industry experience

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