Job Description

Government Services Move/Relocation Coordinator - Washington, DC

Our client, a well-established moving specialist based in the Washington, DC area, is seeking a Government Services Move/Relocation Coordinator to join their team on a hybrid basis.

Responsibilities of the Government Services Move Coordinator:

• Coordination of origin and/or destination household goods relocation services performed for the U.S. Department of State, ITGBL, national accounts, and other clients and agencies.
• Monitor moves and maintain direct contact with customers from the initiation of the order to its successful completion at the time of delivery.
• Prepare the origin and destination paperwork to facilitate packing, loading, and delivery services for all accounts.
• Take responsibility for any problems, resolving them to the customer’s satisfaction.
• Reviewing final rates for each shipment and confirming approvals for any services not included in the service description is also required.
• Maintaining and updating the CRM system.
• Liaising with vendors to ensure timely and efficient packing, transportation, and delivery of goods.
• Ensuring all relocation activities comply with relevant regulations and standards.
• Generating and analyzing reports on relocation activities to identify areas for improvement.
• Providing training and support to new staff members on relocation procedures and CRM usage.

Experience required of the Government Services Move Coordinator:

• Previous experience in coordination of government, Department of State, and ITGBL moves.
• Fantastic customer service skills.
• The ability to work under pressure,
• Exceptional IT and communication skills.
• A keen attention to detail to ensure accuracy in paperwork and compliance with regulations is essential.
• Strong organizational skills to manage multiple relocations and meet deadlines are necessary, as well as the ability to work collaboratively within a team and support team members as needed.
• Effective problem-solving skills to address and resolve issues that arise during relocations, and adaptability to changing circumstances and requirements in a dynamic work environment, are also required.

If you are interested in this position, please contact Alchemy Today!

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