Help Desk Support and Level 1 Technician Job at TeamLogicIT, Tampa, FL

N1h6ZGpBbGZoYVR0eXhTOFFLckw3aEV0MVE9PQ==
  • TeamLogicIT
  • Tampa, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and MacOS is a plus.
  • Active Directory knowledge a plus
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Domino's Franchise

Delivery Driver - 20 main st Job at Domino's Franchise

 ...Have you ever wanted to get paid to drive? Do you thrive in jobs where every day is a new adventure? Then Dominos is the job for...  ...*competitive wages Insurance Mileage and tips paid out daily employee discounts flexible scheduling available growth... 

QuoteWell

Software Engineering Roles - All Levels Job at QuoteWell

 ...offer our full-time employees Competitive salaries + equity in the company Medical, Dental, and Vision healthcare benefits + FSA and HSA options Flexible vacation policy to recharge and live life Paid membership to One Medical for employees, spouses /... 

365 Labs

Business Analyst (Entry level) Job at 365 Labs

 ...letter, the resume will be automatically rejected.365Labs builds state-of-the-art systems for Public Safety. We are looking for a Business Analyst to join our Professional Services team. The BA will work closely with stakeholders to identify goals, analyze processes,... 

California State University, Stanislaus

Artists' Figure Model (CW) | California State University, Stanislaus Job at California State University, Stanislaus

 ...Artists' Figure Model (CW) Job no: 540781 Department: Coll of Arts, Hum, Soc Science Work type: Staff Location: Stanislaus - Turlock Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location) Position Summary... 

PwC

National Tax Services - M&A Tax LLM Senior Associate - Summer 2025 Save for Later Remove job Job at PwC

 ...forward isnt clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives...