Help Desk Technician (MSP Experience Required) Job at Bowman Williams, Alpharetta, GA

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  • Bowman Williams
  • Alpharetta, GA

Job Description

Help Desk Technician (MSP Experience Required)

$55,000–$65,000 + Full Benefits | Hybrid (4 Days Remote/ 1 Day in Office)

About the Company

Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partner—offering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.

About the Role

We’re expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, you’ll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home.

What You’ll Do

  • Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service
  • Monitor, maintain, and report on client systems using RMM tools
  • Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training
  • Assist with administration of O365, Windows Server environments, and Terminal Services
  • Configure, upgrade, and support Intel-based desktops and laptops
  • Work closely with clients to translate issues into clear, actionable solution

What You Bring

  • Minimum 1 years of MSP indsutry experience
  • Hands-on experience with Windows 8.1/10, Microsoft Office (2013–2019), and email clients (POP3, SMTP, IMAP, O365)
  • Basic administration of Windows Server (2008–2022), Active Directory, and Terminal Server
  • Experience with O365 user/admin tasks
  • Understanding of IP networking, switches, wireless, and NICs
  • Experience with remote monitoring and maintenance tools
  • Strong communication, patience, and customer-service-oriented mindset

Benefits

  • 401(k) with matching
  • Medical, dental, vision, and life insurance
  • Paid time off
  • Stable, supportive, growth-oriented work environment

Job Tags

Work at office, Remote work, Work from home,

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