Hotel Operations Manager Job at Harper Associates, Detroit, MI

NkhqZmp3SllpNnJ2eXhTeVNhZlA0UlltMUE9PQ==
  • Harper Associates
  • Detroit, MI

Job Description

Nestled in the heart of downtown, our luxury hotel offers an unparalleled guest experience, combining excellent service, exquisite accommodations, and top-tier amenities. We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations, ensuring exceptional service and efficiency across all departments.

Key Responsibilities:

  • Oversee daily hotel operations, including front desk, housekeeping, and guest services.
  • Ensure an outstanding guest experience by maintaining the highest standards of hospitality and service.
  • Monitor and improve occupancy, ADR, and RevPAR.
  • Train, mentor, and lead department managers and staff to uphold brand standards.
  • Implement and maintain policies, procedures, and safety regulations.
  • Collaborate with the General Manager to develop strategic initiatives and business plans.
  • Manage budgets, forecasts, and financial performance for the front office and housekeeping departments.
  • Address guest concerns promptly and professionally to maintain satisfaction and loyalty.

Qualifications:

  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Minimum of 5 years of experience in hotel operations, with at least 2 years in a leadership role.
  • Keen eye for detail and hotel presentation in public areas.
  • Excel at guest service.
  • Strong knowledge of hotel management software and operational best practices.
  • Exceptional leadership, communication, and problem-solving skills.
  • Ability to multitask and thrive in a fast-paced, luxury hospitality environment.
  • Proven track record of driving guest satisfaction and operational excellence.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for professional growth and career advancement.
  • A supportive and vibrant work environment in a premier downtown location.

If you are a results-driven hospitality professional passionate about delivering top-tier service, we invite you to apply and join our esteemed team.

Click apply or email your résumé to kevin@harperjobs.com .

Visit to see all our job opportunities.

Job Tags

Similar Jobs

Williams-Sonoma Inc.

Supply Chain Coordinator Job at Williams-Sonoma Inc.

 ...Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution,... 

PPS-HPS

Load Securement (night shift) Job at PPS-HPS

 ...We are looking for full-time associates to join our night shift teams. We offer amazing benefits and structured opportunities for growth and advancement! Starts at $17 per hour Tarp pre-loaded flat beds per customer requirements Apply pre-protective covering to... 

Perfect Fit Placement

Printing Press Operator Job at Perfect Fit Placement

 ...Press Operator - Web Richmond, VA This opportunity is for an experienced pressman to work with a successful company in the printing industry. Work on a web printing press. Excellent benefits and competitive pay are offered. A SUCCESSFUL CANDIDATE WILL: Have... 

Merck & Co.

Tech, Operations Job at Merck & Co.

 ...including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully- Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from... 

SGS Consulting

Healthcare Consultant I Job at SGS Consulting

 ...Medication review, Community resources and supports. Helps members actively and knowledgeably participate with their provider in healthcare decision-making Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes...