Job Description

Jubilant HollisterStier LLC, Spokane’s Largest Manufacturing Company, and well-established member of the business community, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. Jubilant HollisterStier is a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise: Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions’ through growth, cost effectiveness and wise investment of resources.

Job Description:

The Manager of IT Applications plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. This position is primarily hands-on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager will ensure the high availability, performance, and security of business-critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision-making.

In addition to technical responsibilities, this role is a key driver of digital transformation within the business. The manager will establish the application support function from the ground up, recruiting, mentoring, and leading a team that provides responsive and scalable support. Working closely with business stakeholders and IT leadership, the manager will align application capabilities with the evolving needs of the organization, integrate AI-driven solutions where appropriate, and foster a proactive support culture. This position requires a blend of strategic vision and tactical execution to ensure the reliability, innovation, and continuous evolution of the enterprise application landscape.

1. Design and Implement Application Support Framework

Establish the processes, tools, and standards for supporting business applications, ensuring scalability and maintainability from the ground up.

1. Hands-On Development and Troubleshooting

Actively engage in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance.

3. Database Administration and Optimization

Oversee database and data-lake architecture, performance tuning, backups, and security, ensuring data integrity and availability across all supported platforms to support analytics and business operations.

4 . Drive AI adoption

Identifying use cases and integrating intelligent features such as automation and predictive insights into business applications and data workflows.

5. Stakeholder Collaboration

Work closely with business units, leadership, and project managers to align application support with

Organizational goals and user needs.

6. Incident and Problem Management

Lead root cause analysis and resolution of application and database incidents, implementing preventive measures, and documenting solutions.

7. Application Lifecycle Management

Manage upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols.

8. Monitoring and Reporting

Develop and maintain dashboards and reports to track application performance, support metrics, and team KPIs, driving data-informed decisions.

Qualifications:

• Bachelor's degree required.
• Master’s degree preferred.
• Certified Scrum Master desired.
• ITIL 4 Foundation desired.
• 5+ years of hands-on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required.
• Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity required.
• Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes required.
• Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks required.
• Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals required.
• Ability to manage the entire lifecycle of software applications, including requirements gathering, development, deployment, maintenance, and retirement. This process ensures alignment with business needs and technical standards required.
• Proficiency in analyzing business workflows to identify opportunities for automation, efficiency improvements, and application enhancements that support organizational goals required.
• Extended periods of sitting and performing computer-related tasks required.

Shift: Weekday days, Monday-Friday

Compensation & Benefits:

This is an on-site, full-time position located in Spokane, WA.

• Hiring Wage: $93,800 - $137,500 annually depending on experience, with opportunity for growth, promotion and annual raises. Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
• Life, AD&D, Short and Long Term Disability
• 401(k) with company match
• Generous paid time off plan
• Employee Assistance Program

Unlock your potential with Jubilant HollisterStier! If you’re seeking a dynamic and rewarding career, we welcome your application today!

*Please click on the Spokane, Wa. Link*

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require assistance applying for a position, please contact our HR Department at:

JHS-TalentAcquisition@jubl.com

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