Job Description

Our client is a veteran-owned Managed Security Services Provider (MSSP) founded in 2017. They deliver enterprise-grade cybersecurity and managed IT solutions to organizations across Wisconsin and the greater Midwest. As a SOC 2 Type II compliance provider, they are committed to the highest standards of security, reliability and data protection.

Their veteran roots shape their culture of discipline, integrity and mission focus—values that carry through in how they protect and support our clients. They take pride in not only safeguarding organizations against evolving cyber threats, but also in building long-term partnerships that help them grow securely and confidently.

A four-time consecutive winner of Milwaukee Business Journal’s Best Places to Work, they foster a team-first environment where innovation, professional growth and client success thrive. This balance of technical excellence and people-first values makes them a trusted partner for businesses looking to strengthen their security posture while working with a team that truly cares.

About the Role:

This is an opportunity for a relationship-driven professional to join a growing, client-focused MSSP. As the trusted advisor and go-to contact for a portfolio of clients, you will play an integral role in driving client satisfaction and helping organizations thrive through strategic IT support. The Technical Project Manager will also oversee client onboardings and billable projects from initiation to close. The ideal candidate is eager to understand the technical context of the projects they manage and is expected to have working knowledge of our service packages. This role ensures clients gain maximum value from our MSP services while proactively managing risks, projects, and long-term roadmaps, and requires a blend of technical knowledge, business acumen and strong communication skills.

What You’ll Do:

Project Management

• Manage onboarding of new clients, ensuring a smooth transition into managed services.
• Initiate and lead internal and external project kick-off meetings to create a shared understanding of the project background, ensure alignment on what a successful project looks like and determine guidelines for working effectively together.
• Guide and empower project teams through servant leadership; remove impediments to success, encourage innovation and place yourself at the service of your team.
• Collaborate with cross-functional department leaders to define, prioritize and ensure alignment and integration of project activities.
• Work with service delivery and engineering management to ensure resource availability and allocation.
• Identify out of scope work, ensuring costs do not exceed the allocated budget and change procedures are followed if necessary.
• Quantitatively track project progress and report on key performance indicators to stakeholders and management.
• Champion a culture of high performance and accountability within the project team.

Strategic Planning

• Collaborate with client stakeholders to identify long-term business objectives and align project activities against those measures.
• Coordinate and facilitate regular technical business review meetings with clients to discuss service performance, ensure satisfaction and reinforce strategic alignment.
• Develop and execute multi-quarter roadmaps with the client's evolving needs and strategic priorities.

Technical Account Management

• Act as the primary liaison between client stakeholders and internal technical teams, ensuring clear communication and follow-through on service requests.
• Partner with sales and technical teams to support client upsells and new services.

Performance Monitoring and Quality Assurance

• Identify opportunities for process improvement and implement best practices to enhance project delivery efficiency.
• Assist with client documentation, including updating records in the PSA tool.

Qualifications:

• Bachelor’s degree required in a related area of study
• 2 – 4 years of experience in client success, project management or IT service roles (MSP experience preferred, but not required)
• PMP certification or equivalent project management qualifications
• Excellent written and verbal communication skills; able to translate technical terms into business-friendly language
• Experience developing and delivering formal client reviews and roadmaps
• Client-focused mindset with a commitment to delivering exceptional service and building long-term partnerships

Preferred Skills:

• Competency with project tracking software and tools
• Experience with Halo, ConnectWise or similar PSA tools
• General understanding of the cybersecurity and technology landscape
• Ability to work collaboratively with technical teams and independently with clients

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