The candidate(s) will support the client's day-to-day Service Desk activities. Candidate(s) will interface directly with the client to resolve complex hardware and software issues. The candidate will work daily on-site with the client in Toledo, Ohio.
This position will require the candidate to provide technical support to include, but is not limited to, the following areas:
Service Now
Virtual Environments, including VDIs and VPNs.
Various health care applications.
Windows 10 and 11 operating systems
All Microsoft and Google products
Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.
Candidate(s) will be required to provide technical support via phone to support Service Desk. Also, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.
Candidate(s) must possess the following:
Excellent communication skills, both written and verbal
Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
Must be decisive, conscientious, and interact well in a team environment
Have a strong desire to learn and the ability to follow policies and procedures
Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.
Must be self-motivated and self-driven
Ability to work under limited supervision
Preferred Education and Experience:
High School Diploma or Equivalent is required.
An Associate degree in a Technical or Computer Discipline or related field is preferred.
1-2 years of experience preferred with:
Enterprise-level Help Desk
Knowledge of healthcare environment
Onsite Support
Desired Skills/Certifications:
Windows 10 and 11 operating systems
Certification(s) preferred but not mandatory
CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician.
Additional Requirements:
24/7 coverage is required, must be willing to work after hours, and on Holidays
3 to 4 years of customer service experience
References upon request
...Job Title: SAP Security Contractor Location: Sacramento, CA - Hybrid Duration: 06 Months Scope of Work: Client is looking for resource to provide technical and analytical support in SAP Security and Identity Management areas for ECC, Business Warehouse (BW...
Administrative Assistant We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our...
Our client in healthcare is looking for a Digital Content Manager with a strong background in writing and editing for web platforms, content management systems, and integrating print and digital marketing campaigns. The ideal candidate is a detail-oriented, strategic...
...Associated Home Care is hiring Caregivers! Benefits: Competitivepay,direct deposit,holiday pay,higherweekendpay Flexible scheduling... ...They help our clients feel listened to and in control of their lives - whether by handling complex medical needs, preparing favorite...
...Practice Manager Brunswick, Maine Description Position at Sunray Animal Clinic Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Sunray Animal Clinic is looking to add a compassionate and skilled...