Job Description

Inviting applications for the role of Process Associate, Mailroom Associate!

We are looking for mailroom senior process associates. On site 100% return to office in Richardson, TX.

Responsibilities

Incoming Mail Process

· Customer Check payments

· Sort incoming customer checks by client

· Open and accurately log customer check details as per SOP

· Audit check log for accurate details

· Deposit checks into appropriate bank accounts.

· Research checks details to accurately identify customer

· Customer Correspondence

· Open all incoming customer mail.

· Scan incoming mail into correct SharePoint folder

· Filing Mail

· Open all incoming Filings mail.

· Sort mail as per SOP

· Send recorded documents to El Paso office for additional processing

· Track incoming and outgoing rejections

· Review and correct documents

· Contact county recorders as needed to fix rejections

· Process check requests for fee issues/changes, expired checks, etc.

· Failure to work through rejected filings could result in legal risk and SLA misses

· Adjust processes to new client/jurisdiction requirements as needed

· Other Incoming Mail

· Store and scan original Title documents for Harley Davidson

· CCFC original documents need signature and storage

Outgoing Mail Process

· Filing Mail (UCC, FIX & PUC)

· Printing of all UCC related documents as per SOP.

· Ensures printed documents are packed to standards and meet quality standards set by local recorders for processing.

· Ensures proper postage is used for each mail piece.

· Delivers completed documents to USPS personnel or mailboxes for shipping.

· Ensures completion of all required batches as per SLA

Outgoing Customer Refunds

· Printing of customer refunds on Client specific check stock.

· Package customer check into appropriate envelope.

· Ensure proper postage is calculated and used.

· Outgoing Customer Correspondence & Invoices

· Print customer invoices as required

· Print “ad hoc” Voice requested materials

· Package appropriately all correspondence/invoice

· Ensure proper postage is calculated and used.

· Monitor mailing supplies

· Monitor client check stock

Other Work from Office Tasks

· Notary responsibilities

· PUC documents need to be signed and notarized for Sunrun and Good Leap clients.

· Sales/Property Tax Documents –

· Tax team has tax related documents and payments that need to be physically mailed.

·

Qualifications we seek in you!

Minimum Qualifications / Skills

· Attention to Detail

· Notary

"The approximate annual base compensation range for this position is $18 per hour. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

“ Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.”

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