Job Description
JOBPURPOSE: Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.
PRIMARYDUTIES&RESPONSIBILITIES: willalwaysincludethosespecificallyassignedbytheimmediate supervisor.
- Providingexcellentservicetoresidents,guests,employeesandcontractors
- Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor
- Ensuringthecleanconditionofthecommunityatalltimes
- Maintainingthemaintenanceshopaccordingtopolicy
- ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview
- AssistinginothertasksasdirectedbytheMaintenanceSupervisor
- Spotcleaningthemodelandvacantunitsonadailybasis
Daily/Weekly: - Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor
- Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager
- Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues
- Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness
- Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
- InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident
- Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
- Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start
- Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized
- Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
- Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR
- On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff
- BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
- PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code
- Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets
- Maintenance Inventory: Inform Maintenance Supervisor of supplies needed
- Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)
Monthly
- ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
- Car Checks
- BreezewayInspections
- SafetyandTripHazardInspections
- Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control
Quarterly/Ongoing - Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter)
- Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies
- Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current
Move-Out/Move-In - VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule
- UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor
Qualifications: - Workingknowledgeofelectric,plumbing,HVACandbasicconstruction
- Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn
- Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals
- Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form
- Professionaldemeanorresultingfrompreviousmaintenanceexperience
- Excellentcustomerserviceskills
- Goodcommunicationandlisteningskills
- Abletobeaneffectiveteamplayerandinteractwellwithothers
- Organizedanddetail-oriented
- Patient,even-temperedandworkswellunderpressure
- Effectivetimemanagementskills
- Abletomaintainconfidentiality
- Abletofollowdirectionsfromasupervisor
- Abletounderstandandfollowpostedworkrulesandprocedures
- Abletoacceptconstructivecriticism
- Musthaveowntools
- Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
- Abletoworkweekendsorovertimeasjobrequires
- Abletobe“oncall”weekendsandafterhours
Education and Experience : - Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience
Certifications/ Licenses: - CertifiedHVACasrequired
- Validdriver’slicenseandproofofinsurance
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (Thesearethequantitativeandqualitativemeasures that this role will be evaluated and held accountable for).
Cooperation,Influence,Teamwork&BusinessRelationships–25%
- Collaboration&Teamwork–20%
- Cooperation–20%
- CustomerService–20%
- Influence–20%
- Internal/ExternalRelationships–20%
DecisionMaking/Initiative–25%
- Analytical&ProblemSolving–16.67%
- Decisive–16.67%
- PracticalJudgment–16.67%
- Action-Oriented–16.67%
- Confidence&RiskTaking–16.67%
- Effort&SelfDevelopment –16.67%
JobKnowledgeand/orJobSpecificSkills–25%
- JobKnowledge–16.67%
- Reporting–16.67%
- Multi-Tasking–16.67%
- WorkQuality–16.67%
- WorkQuantity–16.67%
- Creativity&Productivity–16.67%
Professional/Technical/CommunicationSkills–25%
- Ethics&Values–14.29%
- Integrity–14.29%
- Perseverance&Determination–14.29%
- Reliability&Punctuality–14.29%
- TimeManagement–14.29%
- Approachability&Composure–14.29%
- Verbal&WrittenCommunication–14.29%
Working environment and physical demands: X Office environment
X Outdoors environment
X Mechanical facility
X Changing weather conditions
X Toxic or caustic chemicals
X Odors or fumes
X Electrical current
X Loud machine/Equipment noise
X Above ground level
X Confining spaces
PhysicalDemands : Over2/3Time Between1/3and2/3 Under1/3 Walking
X Sitting
X Standing
X Climborbalance
X Liftingunder10lbs.
X Liftingover10lbs.
X Reachwithhands&arms
X Stoop,kneel,crouchorcrawl
X Talk or hear
X TravelOutsidethearea
X Powered by JazzHR
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Job Tags
Local area, Immediate start, Outdoor, Weekend work, Saturday,