Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow its practices and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Our continued growth has created an opportunity to join our Information Technology team as an Imaging Modality Engineer.

Responsibilities:

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• Servicing and Calibration of existing equipment at the customer’s location.
• Telemetry System Radio Diagnostics and Troubleshooting.
• Ability to work paid overtime (excess of 40 hours/week) with little or no notice to fulfill our customer’s business needs.
• Resolve instrumentation issues through hardware and software troubleshooting.
• Strict adherence to safety procedures.
• Compile and evaluate data to determine and resolve operating problems or malfunctions.
• Achieve strategic goals and financial targets.
• Field Service Engineer experience in the medical devices / lab instruments or related industry.
• Troubleshoot and repair equipment, applying own knowledge and experience.
• Education: High School Diploma or GED.
• Experience in medical workplace settings.
• Assist in planning and coordinating team efforts.
• Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements.
• Partner with customers and Management regarding progress of installation and repair work.

Core Competencies:

• Desktop OS, NOS and application support experience
• Readiness to work within a flexible work/travel schedule
• Experience in medical workplace settings
• Ability to read and interpret mechanical, electrical, electronic prints and other
• related technical documentation.

Job Description:

• Field Service Engineer experience in the IT medical devices / lab instruments or related industry.
• Able to develop plans to remediate machinery malfunction.
• Ability to interpret, create, and maintain electrical schematics and wiring diagrams.
• Strong IT Computing and Electronics background
• Familiarity with electrical test equipment such as Multimeter, Radiological Survey Meter
• Ability to travel and perform critical onsite service on x-ray equipment within a respective region
• Strong Customer Service and communication skillset with Organization, coordination, technical documentation, reporting, and producing procedure sets
• Ability to lift 60lbs
• Knowledge of X-Ray imaging concepts perform remote based repair and troubleshooting of imaging equipment and PC equipment
• Strong Windows 7, 10 troubleshooting and support skillset
• At least one major network certification (CCNA, etc.)
• Experience with dental X-ray modalities preferred

Certifications:

• CompTIA A+
• Obtain and maintain MFR Certifications to ensure NSP Status

Preferred:

• CCNA (Cisco Certified Network Administrator)

Education:

• High School Diploma or GED.
• BS in Mechanical Engineering, Computer Science, MIS or another related field. Or 5 years’ experience in related field.

Compensation: $85,000-$100,000 annually

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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