Network Customer Service Support Job at TUSCOM, Tuscaloosa, AL

NzMzWml3NVpqcUxzeGhTelFhM042eDh0MEE9PQ==
  • TUSCOM
  • Tuscaloosa, AL

Job Description

JOB DESCRIPTION

This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various providers such as Comcast, AT&T, Windstream and others. This is an onsite role and will require you to work in Tuscaloosa.

The ideal candidate will also have a broad knowledge in Windows Server, 365 solutions with an emphasis on Azure, SharePoint, OneDrive, SAN/NAS storage solutions, VMware, VEEAM, and enterprise multi-site environments.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

  1. Install, manage, and support firewalls, switches, and access points.
  2. Maintain and configure VPN connections.
  3. Support virtual network environments in vSphere, Hyper-V, and SANS.
  4. Install, manage, and support VoIP phone systems (Mitel, 8x8, RingCentral)
  5. Install, manage, and support Fortinet UTM firewalls.
  6. Maintain and support Cisco switches and firewalls.
  7. Ability to implement voice and data carrier services with AT&T, Comcast, Windstream, etc.
  8. Support multiple customer locations with various network configurations.
  9. Continually strive to automate and enhance operations by identifying areas of improvement, writing scripts, and documenting processes.
  10. Work well within a team environment to support customers, end-users and other employees.
  11. Participate in afterhours, holiday, and weekend coverage when necessary.
  12. Excellent communication skills are required.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

The ideal candidate will have a background in networking (LAN/WAN), network security, and VoIP. Minimum requirement of high school diploma. Technical certificate, associates, or bachelor’s degree preferred. Experience may be considered in lieu of degree. Minimum 5 years’ experience required.

SKILLS:

Demonstrates network administration, deployment and troubleshooting skills. Exceptionally strong written and verbal communication and highly organized. Exhibits interpersonal skills and the ability to deal effectively with all levels of personnel. Possesses strong personal computer skills with experience in applications and/or operating system software. Must be able to read, write legibly, speak, and comprehend English. Must be willing to be trained, as well as help train others when needed.

WORKING CONDITIONS:

The job is primarily office-based, but the ideal candidate should have the ability to travel to various sites in Alabama and surrounding states on occasion. Ability to lift 55 pounds and lift and/or carry articles as servers, PC's, and technology hardware. This job involves mechanical duties that require sound motor skills.

ABOUT US

Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years and our key technicians have been with us over 15 years.

We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Job Tags

Holiday work, Local area, Remote job, Shift work, Weekend work, Monday to Friday,

Similar Jobs

Potawatomi Casino Hotel

Rock and Brews General Manager Job at Potawatomi Casino Hotel

 ...discretion in handling confidential information. # The ability to interact with and understand the interests of stakeholders at all levels, as well as the impact of those interests on PH&C and its goals. The ability to communicate effectively before groups of guests or... 

LTC Language Solutions

French Language Interpreter - Indianapolis, IN Job at LTC Language Solutions

 ...Are you fluent in both English and French? Do you have experience working as an interpreter? LTC is an interpreting agency looking for contracted French language interpreters in Indianapolis, IN.You will accept appointments on an as needed basis. The ideal interpreter... 

Legal 1031 Exchange Services, LLC

Real Estate Paralegal/Exchange Coordinator Job at Legal 1031 Exchange Services, LLC

 ...entry level position for a paralegal with real estate experience or young real estate...  ...highly specialized area of real estate transactions and you will develop other transferable...  ...basic processing of the transactions; Coordination with the sales team and clients to... 

Visionary Innovative Technology Solutions LLC

Full Time: AWS Data Engineer (9+ Years All Visa Workable) Job at Visionary Innovative Technology Solutions LLC

Position: AWS Data Engineer Location: Reston, VA (Onsite) Duration: Full Time Job Description: Skills: CI/CD, Jenkins 8+ year experience Strong Python experience required Existing Clients AWS and mortgage experience is plus EMR/Spark development...

Confidential Jobs

District Manager - Beauty Industry Job at Confidential Jobs

 ...passionate about building high-performing teams that know how to sell and deliver an exceptional guest experience. This is not a back-office role: we need a dynamic, hands-on leader who can energize teams, drive traffic, and maximize revenue. Key Responsibilities:...