Job Description

The Action Center is seeking a skilled and compassionate professional to lead our Supportive Programs team. The ideal candidate brings experience managing a multi-disciplinary team and excels at fostering collaboration across departments. In this role, you will work closely with peer managers to drive interdepartmental success while guiding a dedicated team of direct service professionals. This is a unique opportunity for a leader who is eager to build on the progress made over the past year and help shape the future of our programs in a supportive and collaborative environment.

The Programs Manager holds the primary responsibility of leading and managing the activities that fall under the Action Center’s Supportive Programs. This position will provide oversight of the daily operations and grow program offerings based on community needs and available resources. This position is responsible for hiring, supervising, and supporting 4 full-time employees (Program Services Navigators and Family Coaches).

This position was previously advertised under the title Supportive Programs Manager; however, the job duties and qualifications have since been revised.

KEY RESPONSIBILITIES

• Provide leadership, planning, direction, and day-to-day supervision of Supportive Programs (benefits enrollment, bill pay assistance, financial health conversations, goal setting, and resource navigation) offered to deliver effective and meaningful assistance for community members seeking a deeper level of service.

• Drive the growth of the financial health family coaching program through compassionate leadership and reflective supervision, ensuring the team effectively supports families in goal setting using person-centered coaching and progressing toward financial stability.

• Refine the process and continue to integrate Energy Outreach Colorado utility bill payment program, Peak Pro benefit enrollment program, financial assistance programs into the greater program offering.

• Partner with the Director of Programs and Program Management Team on department strategy and alignment with strategic plan goals.

• Create and manage the annual team budget and expenditures to ensure alignment. 

• Identify new partnerships and collaborate with the Director of Programs
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• Ensure data is collected and recorded properly and assist with grant documentation. 

• Represent the agency in Supportive Program Team collaborations with government, nonprofit, and private sector partners. 

EDUCATION AND EXPERIENCE  

• A Bachelor’s degree required; Master’s degree preferred
• At least 5 years of direct case work experience is required
• At least 3 years of program and people management is required

KNOWLEDGE, SKILLS AND ABILITIES

• Direct experience providing coaching to high-need populations is required. 
• Proficiency in both English and Spanish (reading, writing, and speaking) is required. 
• Excellent communication, de-escalation, and decision-making skills. 
• Proven ability to successfully manage details and think strategically. 
• An exceptional facilitator who is adept at leading both internal team meetings and engaging in community outreach discussions. 
• Demonstrated expertise in a person-centered approach, prioritizing individual needs and values of those we serve to provide compassionate support. 
• Strong analytical and problem-solving skills with the ability to assess complex situations, identify root causes, and provide constructive recommendations across a wide range of topics.
• Experience using Microsoft 365, Link2Feed, and Salesforce hosted databases.

SUPERVISORY 

This position is responsible for supervising up to 7 employees. Leadership responsibilities include providing support for rental assistance, program services, and navigation of direct reports.

WORK ENVIRONMENT

This position is not eligible for remote work. The work involves normal physical activity associated with an office environment. 

ANNUAL SALARY

$68,000-$72,000 - commensurate with experience

HOW TO APPLY

To be considered for this role, please apply at the following link:

The Action Center's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Agency also prohibits harassment of applicants and employees based on any of these protected categories.

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