Job Description

ARE YOU A RISING STAR WHO HAS AMBITIOUS PLANS FOR YOUR CAREER AND THE DETERMINATION TO SEE THEM THROUGH?

ARE YOU A LIFELONG STUDENT WITH AN UNQUENCHABLE THIRST FOR KNOWLEDGE?

DO YOU THRIVE ON BEING THE ONE TO FIND THE BEST SOLUTION TO RESOLVE A TECHNICAL ISSUE?

If you answered, "YES," to these questions, we want to talk to you today!

At Vortex our mission is to set a new standard in customer service for the IT service industry with an engaged and enthusiastic team dedicating themselves to providing an exceptional experience. We believe that we can provide our clients an outstanding experience by putting our employees first. Each employee at Vortex can look forward to the following benefits: Yearly certification exams, goals with monetary rewards, and an excellent opportunity to learn and grow within the company. We’re a team and understand that life happens so let’s work together to make sure you and our clients are as happy as can be.

Vortex is a Washington, DC-based MSP with a focus on First-Party Microsoft platforms and solutions. All our technicians, engineers, and sales staff hold multiple Microsoft certifications. Our goal is to help our customers get the most out of the Microsoft ecosystem and eliminate the need for costly third-party solutions. This is primarily a remote, WFH position. We are looking for someone in the Washington, DC area to join our team as we like to get together as a company periodically to celebrate successes and participate in company events in the area.

Job Description:

• Strong Experience with administering and troubleshooting the Microsoft 365 ecosystem including but not limited to SharePoint, Teams, Exchange Online, Entra ID, Intune, and more.
• Experience administrating, deploying, configuring, Azure services including Azure Computing, Azure Networking, AVD, Windows 365, and Entra ID.
• Experience with configuring and monitoring Microsoft Defender XDR.
• Experience with both packaging applications and patching applications and operating systems.
• Experience working on projects such as: Email Migrations to Office 365, SharePoint Migrations, Entra ID Migrations, Microsoft Intune configurations including Mobile Device Management, and Microsoft Teams Phone deployments.
• Experience with Firewall, Switch, and Wireless Access Points (WAPs) configuration, administration, and deployments.
• Ability to assist in onboarding new customers.
• Ability to monitor for security events and provide remediation actions and/or suggestions
• Must be able to assist with drafting, revisioning, and understanding IT policy documentation.
• This role will be expected to assist on our support desk when needed.
• You have 5+ years of customer service/service industry experience.
• You have 5+ years of relevant engineering/technical experience working with Microsoft platforms and technologies.
• 4+ years of MSP experience is strongly preferred.
• You have/are pursuing technical certifications.
• Having Microsoft Certifications is strongly encouraged.

Benefits:

• Health Insurance (company contribution)
• 401K with company match
• Performance based Bonuses
• Sabbaticals
• Over 3 weeks PTO + Holidays
• Health and Wellness bonus
• Unlimited Microsoft Certification Reimbursements
• Ability for advancement and career growth
• Company events
• Great culture
• Rapidly growing company

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