Job Description

Position Overview:

The Restaurant Manager is responsible for the overall (financial and operational) performance of the restaurant. They are responsible for the ongoing development of their hourly team members ensuring that they have a full understanding of Terrible’s/Hungry Hanks’ operational standards, policies and procedures. It is important that the Restaurant Manager can effectively demonstrate these standards, policies and procedures. The Restaurant Manager must build a team that provides instant guest recognition and satisfaction, maintain excellent service standards, top-quality food and follow all Health Department guidelines and codes. They will also be key drivers in continuous sales that increases and maximizes profits and provide exceptional service and personalized experiences to every guest every time. We are looking for a Restaurant Manager to join our team who exemplifies our aligned Core Values: Integrity, Passion, Caring, Professionalism and Learning.

Key Responsibilities:

• Oversee all facets of restaurant operations
• Oversee all training of team members
• Manager the fiscal budget and meet or exceed all budgetary requirements
• Focus on Guest Experience and ensure every guest receives a deliberately different experience that caters to their needs
• Meet all Health Department and ServSafe regulations and maintain standards throughout the hours of operation
• Coach, counsel and discipline team members that fail to comply with company standards
• Work in collaboration with the General Manager of the property operation
• Understand and become the subject matter expert on the Point of Sales system and any other restaurant computer software
• Set the standard for beverage and food ordering and maintain par levels
• Any and all other responsibilities given within the scope of the job description

Qualifications:

• Must have a high school diploma or equivalent
• 2 to 3 years of Restaurant Manager experience preferred
• 3 to 5 years of food and beverage service industry experience
• Open availability, must be able to work all shifts, holidays and weekends
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, par levels/daily and monthly inventory, sanitation and health codes and security
• Must have a strong understanding of Profit and Loss Statements
• Demonstrated ability to manage operating costs in accordance with budgets
• Familiarity with restaurant management software and POS
• Must demonstrate honesty and integrity inside and outside the workplace
• Ability to obtain and maintain food handler’s/health card, Alcohol Awareness and ServSafe and any other required work cards
• Must possess computer literacy skills
• Must be able to lift 45 lbs.
• Excellent leadership skills
• Must have a passion for coaching and developing others
• Comfortable setting priorities and delegating tasks as needed
• Extremely organized and detailed oriented
• Strong interpersonal and communication skills
• Must strive for a 100% of customer satisfaction

Supervisory Responsibilities:

• Maintain staff by recruiting, selecting, interviewing, orienting, and training new employees.
• Coach, counsel, and discipline employees as necessary.
• Implement and enforce systems, policies, and procedures.
• Maintain a safe and healthy work environment.
• Ensure employees always have valid work cards and certifications.
• Enforce quality and customer service standards.

Travel Requirements:

Reliable transportation is required.

Language Skills:

Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.

Reasoning Abilities:

The ability to apply logical thinking to execute instructions in written, oral, or diagram form, and resolve problems is crucial.

Certificates, Licensing and Regulations:

Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands:

The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally. The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.

Work Environment:

The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. Reasonable accommodation may be made to enable individuals with disabilities.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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