Job Description

Restoration File Coordinator

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Excel Restoration Services is looking for a highly organized and detail-focused Restoration File Coordinator to help manage insurance claim communication and keep mitigation files progressing toward settlement. This role is essential in maintaining steady contact with insurance adjusters, tracking the status of claims, and assisting our internal team by ensuring timely follow-ups and documentation.

This is a great fit for someone who enjoys keeping things on track, communicating with purpose, and making sure no file is left idle or overlooked.

Key Responsibilities:

• Track and manage all active mitigation and reconstruction claims using Xcelerate CRM and Google Boards
• Maintain consistent communication with insurance adjusters to ensure progress on open files
• Monitor files assigned to estimators and send reminders when responses are needed from our team
• Request important claim documents from carriers, such as scopes, estimates, and payment summaries
• Work directly with customers when needed to help gather claim-related documentation
• Follow up on and organize comparative estimates and revised comparatives from carriers
• Log all communication and updates in the CRM to maintain accurate file histories
• Track payments (initial and supplemental) and coordinate final closeout when claims are resolved

Qualifications

• Bachelor’s degree in Administration, Communications, Business, or related field preferred (equivalent experience considered).
• 1–2 years of administrative support experience preferred.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency with Excel, Google Sheets and CRM platforms (e.g., HubSpot, Salesforce) a plus.
• Excellent communication and interpersonal skills.
• Self-motivated, detail-oriented, and able to work independently or as part of a team.
• Willingness to attend occasional events outside of standard office hours.

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