Description:
Join Our Team at ABC Carpet & Home - Brooklyn, New York
ABC Carpet & Home 's Mission:
Known as the most iconic Home Design destination in New York, our mission is to bring our magic and colorful vision to the world through a unique and unparalleled curation of rugs, furniture and décor.
ABC Carpet & Home is a 150+ year old privately and family-owned company with an entrepreneurial culture.
We are currently seeking a dedicated and experienced Sales Specialist to join our Brooklyn store.
The Opportunity:
As a Sales Specialist at ABC Carpet & Home in Brooklyn, you will be responsible for providing a welcoming and engaging high-end shopping experience to our customers, guiding and advising them through their design needs and through our product offering, as well as developing your clientele to achieve sales goals.
Key Responsibilities:
Selling and Clienteling:
· Sell, Sell, Sell!
· Strive to meet or exceed sales targets while maintaining a high level of customer satisfaction.
· Build long-term relationships to develop your portfolio of clients and grow your sales.
· Keep accurate records of sales and customer interactions, contributing to sales reports and performance evaluations.
Creative Design Services through Customer Engagement:
· Welcome and engage with walk-in store visitors as well as online requests. Initiate and foster relationships with potential customers, understanding their unique preferences, lifestyle, and design aspirations to make relevant suggestions, sell and upsell.
· Conduct in-depth consultations to identify individual needs and offer personalized design solutions aligned with ABC Carpet & Home's offerings: guiding customers through the showroom and our online assortment and highlighting key features and benefits of various items while addressing any inquiries.
· Translate customer preferences into actionable design concepts and recommendations. Offer creative input and suggestions, contributing to the creation of unique and inspiring design solutions.
· Provide exceptional customer service throughout the entire sales process, ensuring a seamless and unique experience for every customer and offering superior design solutions in-store, at home, and virtually.
Product Expertise & Design knowledge:
· Demonstrate an in-depth understanding of our products, materials, and craftsmanship of our inventory, including their features and care instructions.
· Keep abreast of competitors, design trends and industry developments.
· Connect customer needs with our assortment and interior design trends to drive sales by effectively communicating product features, advantages, and benefits tailored to customers' requirements.
Being a Team Player:
· Foster a collaborative and supportive team environment by sharing expertise and best practices with colleagues and partnering with the sales team to build their sales with design services.
· Assist in maintaining visual merchandising standards and replenishment, ensuring the showroom is consistently appealing and organized.
· Adapt quickly to changes in product inventory, promotions, or sales strategies, ensuring effective communication of these changes to customers.
Qualifications:
· 3+ year experience in furniture sales; within home furnishings.
· Strong passion for interior design, knowledge of essential design principles, floor planning, material selection, lighting and a keen eye for aesthetics.
· Alignment with ABC’s brand vision.
· Excellent communication and interpersonal skills.
· Ability to thrive in a fast-paced, customer-focused environment.
· Flexible work schedule including weekends and holidays.
Compensation + Benefits Details:
Starting Salary:
We offer a competitive starting hourly rate ranging from $16.00 to $30.00, depending on your experience and qualifications. Our commitment to equitable pay means we regularly adjust our ranges to stay compliant with state and local laws, ensuring our team members are rewarded fairly for their expertise and dedication.
Incentives:
A commission on sales will reward your contribution to our goals.
Benefits:
Generous employee discount, 401k, medical, dental, and vision health care insurance.
ABC Carpet & Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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