Job Description

Job Summary:

As a Senior Care Solutions Advocate serving Pinellas County, Florida, you will be a trusted partner, guiding seniors and their families through the complexities of finding the most suitable and safest care options. This pivotal role involves deeply understanding individual needs through comprehensive assessments and leveraging your expertise to develop tailored care solutions. Success in this position means empowering families to make informed decisions, facilitating smooth transitions into appropriate care settings, and actively building strong relationships within the community and healthcare network to expand our reach and impact. This role is integral to our mission of providing compassionate and effective senior care guidance, directly contributing to the well-being of our clients and the growth of our organization.

Responsibilities:

• Conduct in-depth, in-person consultations with seniors and their families to thoroughly understand their unique care needs, preferences, and circumstances across physical, social, spiritual, financial, and geographic factors.
• Administer a comprehensive 5-Point Assessment to evaluate care requirements, activities of daily living, cognitive abilities, and specific medical needs, ensuring appropriate recommendations for licensed care when necessary.
• Develop and present customized care solutions and resource plans based on assessment findings, providing clear action steps and connecting families with relevant community support.
• Orchestrate and participate in informative tours of potential senior living communities, highlighting key features and benefits to align with client needs.
• Build and maintain strong working relationships with physicians, discharge planners, case managers, social workers, and other healthcare professionals to foster referrals and collaborative care planning.
• Actively engage as a community liaison, participating in networking events and educational opportunities to build brand awareness and cultivate referral sources.
• Diligently manage the client pipeline, ensuring consistent and timely follow-up to guide families through the decision-making process and achieve successful placements.
• Provide expert guidance and support to clients and families during the transition process into their chosen senior care community.
• Utilize relevant government agencies and community resources (State Licensing, Ombudsman, Area Agency on Aging, Adult Protective Services, etc.) to advocate for client well-being and access necessary support.
• Maintain accurate and detailed records of all client interactions, assessments, and progress in the company database.
• Proactively identify, document and communicate key community intelligence regarding senior care providers, including updates on leadership, staffing, pricing, care levels, and quality.
• Thoroughly review the care and violation history of recommended communities to ensure client safety and informed decision-making.
• Actively solicit client referrals and testimonials to enhance the organization's reputation and build trust within the community.

Qualifications:

• A genuine passion for serving seniors and their families with integrity and a strong ethical compass.
• Exceptional interpersonal and communication skills, demonstrating empathy, active listening, and the ability to build rapport with diverse individuals.
• Proven ability to effectively manage time, prioritize tasks, and maintain meticulous attention to detail in a fast-paced environment.
• Confident and persuasive presentation skills with the ability to clearly articulate information and represent the organization professionally.
• Outstanding organizational and problem-solving skills with a demonstrated ability to navigate complex situations and find effective solutions.
• Excellent written and verbal communication skills, including professional email etiquette and the ability to document information clearly and concisely. Proficiency in GSuite (Gmail, Calendar, Docs, Sheets, Meet) and the ability to type accurately (35+ wpm).
• Prior experience in customer service, healthcare, social work, sales, or marketing roles that involve direct client interaction and relationship building is ideal. Familiarity with the senior care industry is a significant advantage.
• Must possess a valid driver’s license, reliable transportation, and adequate auto insurance.
• Ability to successfully pass a Level 2 background check and adhere to confidentiality agreements.

Job Tags

Similar Jobs