Service Engineer Job at Overture Partners, Boston, MA

NzN6WWl3SmRoYXJ0eVJDK1RxM0k2aFF1MHc9PQ==
  • Overture Partners
  • Boston, MA

Job Description

Cannot work with 3rd parties on this role

Responsibilities: The Service Engineer will utilize over two years of technical service experience to maintain and troubleshoot advanced analytical systems, including high-performance liquid chromatography (HPLC/UPLC) and single quadrupole mass spectrometry equipment. Primary duties include:

  • Performing scheduled maintenance, repairs, and validation/qualification tasks on a variety of liquid chromatography (LC) and LC/MS systems from different manufacturers.
  • Setting up and fine-tuning hardware, software, and network setups at customer facilities.
  • Keeping customers informed about service activities and outlining next steps when necessary.
  • Completing service documentation, expense tracking, and administrative duties promptly and accurately.
  • Sharing diagnostic insights and updates with supervisors and team members to speed up issue resolution.
  • Acting as a key point of contact between customers and leadership to ensure smooth service delivery.
  • Promoting customer satisfaction by offering guidance on equipment upkeep and settings that could affect performance.
  • Quickly reporting complex service issues to leadership and working together to devise solutions.
  • Providing training or guidance to junior technicians on HPLC/UPLC system maintenance when directed by management.
  • Striving to achieve or surpass established performance goals.
  • Taking on additional tasks as assigned.

Qualifications:

  • Preferred: Bachelor’s degree in a scientific or technical discipline such as Chemistry, Biochemistry, or Engineering.
  • Prior experience with analytical laboratory instruments is a plus.
  • Must be capable of lifting and moving objects weighing up to 50 pounds on a regular basis.

Job Tags

Similar Jobs

Simetric

Technical Writer Job at Simetric

 ...range and compensation package - Full-time position with occasional travel to customer and supplier sites. Hybrid work model, with 3 days in office and 2 days remote each week. Collaborative and innovative team culture focused on delivering high-quality solutions.... 

InnoActive Group

Business Intelligence Analyst Job at InnoActive Group

 ...ranging in size from small projects to multi-billion-dollar capital programs. We are seeking an experienced and dynamic Business Intelligence Analyst to join our data intelligence team. In this client-facing role, youll leverage your expertise in Power BI and Power... 

ClearPath CPA Solutions

Finance & Invoicing Agent (Part-Time, Remote - U.S. Based) Job at ClearPath CPA Solutions

 ...Invoicing Agent to join our remote team. If you're someone who enjoys working with numbers, staying organized, and helping things run smoothly...  ...~ Able to manage your own time and work independently from home Pay & Hours: ~$40$45/hour, depending on experience ~... 

RB Royal Industries, Inc.

Machine Operator Job at RB Royal Industries, Inc.

 ...RB Royal, a family owned and operated manufacturing business located in Fond du Lac, WI, is looking to hire additional Machine Operator...  ...correctly and on time Ability to use various quality equipment to accurately measure parts. These pieces of equipment include... 

WVU Hospitals — Ruby Memorial Hospital

AVP Quality Job at WVU Hospitals — Ruby Memorial Hospital

 ...regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status....