Job Description

We are looking for a Store Manager for our new High Profile Cannabis Shop coming to Stratford, Connecticut. The Store Manager will provide leadership and training to the store teams while driving sales.

Who we are

…C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey

In this role you will

• Oversee and drive all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience
• Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis
• Collaborate and lead Assistant Store Managers in planning and implementing strategies to attract and retain repeat customers
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Work closely with Regional Manager to establish and promote Customer Loyalty Programs
• Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges
• Ensure successful employee training of POS systems, METRC, and other inventory control systems
• Monitor and maintain inventory levels and communicate discrepancies to upper Management
• Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.
• Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance
• Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.
• Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction.
• Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.
• Interact and build relationships with external vendors; plan and execute in store events
• Create reports, analyze and report data, such as store sales, units per sale, and sales per hour
• Work closely with the Human Resource Department with hiring new employees, training and development new and current employees.
• Ensure implementation and adherence to all local and state laws and inspection requirements.

Skills and experience you have

• Bachelor’s degree and 3-5 years retail management experience preferred, or equivalent.
• Comprehensive knowledge of retail operations, merchandising, and sales.
• Proficient in Microsoft Office applications, POS systems; experience with METRC and Dutchie preferred.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to drive proven improvements across all areas managed.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Ability and willingness to work flexible hours including evenings, weekends and holidays.
• Must be at least 21 years of age and be able to pass a background check.
• Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
• Ability to build and lead a best in class retail team.
• Strong results-orientation and commitment to quality, performance and deliverables.

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