Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Supervisor, Nurse Care Manager plays a pivotal role in overseeing the day-to-day activities of the Nurse Care Managers, ensuring smooth and efficient delivery of patient care across the organization. This role focuses on supervision, training, performance management, and continuous education while ensuring optimal care coordination. The Supervisor will work closely with the Clinical Operations team to ensure the seamless management of patient care, particularly around transitions of care, discharge assessments, and the implementation of care plans. The Supervisor is responsible for maintaining the consistency of workflows and ensuring that the Nurse Care Managers are equipped to provide high-quality, patient-centered care. This role also involves contributing to strategic decision-making, mentoring team members, and supporting the operational aspects of care delivery.
Skills Required:
Key Behaviors:
Leadership & Mentorship:
Collaboration & Teamwork:
Efficiency & Time Management:
Patient-Centered Focus:
Adaptability:
Data-Driven Decision Making:
Effective Communication:
Competencies:
Clinical Expertise:
Supervisory Skills:
Critical Thinking & Problem Solving:
Operational Excellence:
Technology Proficiency:
Communication & Relationship Building:
Cultural Competence:
Outcome-Focused:
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
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