Job Description

TRAINER – Chicago, IL

Job Overview

As a Trainer, you will be responsible for designing, delivering, and continuously

improving training programs for Call-Takers, Dispatchers, and Supervisors. Your

expertise in emergency dispatch operations and your ability to foster a positive

learning environment will be crucial in ensuring that our team is well-prepared to

handle critical situations effectively.

Key Responsibilities

Training Program Development:

 Design and develop comprehensive training programs, including curriculum,

training materials, and scenario-based exercises, tailored to Call-Takers and

Dispatchers.

 Ensure programs align with organizational goals, industry best practices, and

regulatory requirements.

 Regularly update materials to reflect evolving standards and technologies.

Delivery of Training Sessions:

 Conduct engaging, interactive training sessions for Call-Takers, Dispatchers, and

Supervisors.

 Utilize multimedia resources, case studies, and real-life examples to enhance

learning.

 Foster a positive and participative learning environment.

Subject Matter Expertise:

 Stay current with industry trends, emerging technologies, and best practices in

emergency dispatch operations.

 Share insights and expertise with trainees to enhance their skills and knowledge.

Training Needs Assessment:

 Conduct assessments to identify knowledge gaps and training needs.

 Collaborate with stakeholders to tailor programs to address specific areas for

improvement.

Training Material Preparation:

 Develop and maintain accurate, up-to-date training materials, including

presentations, manuals, and multimedia resources.

 Incorporate interactive exercises and simulations to improve learning outcomes.

Performance Evaluation:

 Assess trainee performance using various evaluation methods, including role-

playing, quizzes, and practical assessments.

 Provide constructive feedback, coaching, and track progress to support skill

enhancement.

Continuous Improvement:

 Seek feedback to identify areas for improvement in training programs.

 Adapt materials and delivery methods based on feedback and industry

standards.

Technology Integration:

 Ensure proficiency in dispatch software, communication systems, and other

relevant technologies.

 Provide training on optimizing technology use for effective response and

resource allocation.

Documentation and Reporting:

 Maintain accurate records of training sessions, evaluations, and completion.

 Generate reports on training outcomes and identify trends for management

review.

Collaboration and Teamwork:

 Work closely with other trainers, project managers, subject matter experts, and

stakeholders to ensure a cohesive training program.

 Share best practices and contribute to developing organizational training

strategies.

Requirements:

 Bachelor’s degree in a relevant field or equivalent experience in emergency or

public safety dispatching.

 In-depth knowledge and experience with Public Safety CAD Systems.

 Strong communication and interpersonal skills.

 Ability to present complex technical information to non-technical audiences.

 Familiarity with adult learning principles and training methodologies.

 Ability to work independently and as part of a team.

 Flexibility to accommodate 24/7 schedules.

 Willingness to travel to various training locations.

 Ability to work across different shifts (1st, 2nd, or 3rd).

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