For over 30 years, the Kentucky Lottery has earned more than $7.2 billion for the Commonwealth of Kentucky. Our mission is fueling imagination and funding education for all Kentuckians. For nearly two decades, the largest chunk of proceeds – over $5 billion, has gone to funding programs to help Kentucky students stay home and attend college. We have continued to break records – earning over $1 billion in sales every fiscal year since ‘17 to continue to support these important programs.
As a company that was voted Best Places to Work for 5 consecutive years (2021-2025) , our team and company values are what makes the difference to college students all across Kentucky.
The Kentucky Lottery’s Core Values :
We want to make winners out of our players, retailers, college students and our employees. We are looking for the best talent to join our winning team.
JOB SUMMARY
The Validations Coordinator provides exemplary customer service and creates a positive experience for both players and retailers. Validates winning tickets and processes claim information. Generates payments for prizes won through the iLottery channel. Answers retailer and player questions or problems concerning instant and online products via telephone. Assists with resolving issues from customer service database transferred from third party vendor.
ESSENTIAL DUTIES/RESPONSIBILITIES
Other Responsibilities
KNOWLEDGE/SKILLS/EXPERIENCE
Incumbent must possess the following combination of knowledge and experience:
CORE VALUES
Must be able to exhibit the KLC’s core values:
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
WORKING CONDITIONS
PHYSICAL REQUIREMENTS
BENEFITS
We offer a comprehensive employee benefits package including medical, dental, vision, wellness program, health savings account, flexible spending accounts, company paid life insurance, supplemental life insurance, company paid short-term and long-term disability, paid parental leave, voluntary benefit plans, generous paid time off plans, retirement plans – including 401(k), 457(b), IRAs, and a money purchase retirement plan in which after one year of service the company contributes the equivalent of 8% of your base pay.
Salary Range: $38,556-$48,246 (Midpoint) . Our goal is to pay a competitive market salary for new employees, which is typically up to the midpoint of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills and internal pay equity.
The Kentucky Lottery Corporation is an equal employment opportunity employer. Our mission is to build a diverse, equitable and inclusive environment where everyone is valued. We’re all winners when we embrace our differences.
The Kentucky Lottery Corporation is committed to the full inclusion of all qualified individuals through all aspects of employment, and will provide reasonable accommodations, upon request, to assist with the job application or interview process, or performing the essential functions of a job. If a reasonable accommodation is needed, please contact Human Resources.
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