Job Description

Job description

Overview

The Senior Entry Writer is responsible for the correct and timely creation and transmission of CBP entries of key accounts. The Senior Entry Writer serves as a customer advocate and must possess strong customer service skills.

Duties

• Manage assigned accounts
• Possesses strong knowledge and understanding of Partner Government Agency
• Strong understanding of FDA, USDA, AMS, NOP, etc.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Assist in classifying products according to the HTSUSA
• Receive and review documentation, to input and transmit data for CBP release of shipments.
• Provide guidance to improve customer satisfaction
• Manage customs issues, such as holds and exams
• Handle entry cancellations; IT/TE/IE moves as needed
• Handling carnets and TIB entries
• Identify and resolve issues that may result in delayed cargo release or final delivery
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and management all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Provide advisory classification, FTA qualification, PGA requirements to Business Partners
• Assist and Engineer client solutions
• Assist team members as needed
• Promote additional business opportunities for the Company
• Other duties as required

Qualifications

• Cargowise Experience
• Experience in interacting with high-level clients
• Reliable and communicates clearly
• Progressive high level operational experience (Min. 5 years – 7 years)
• Microsoft Office Suite intermediate knowledge
• Knowledge of regulations (19CFR) and HTS
• Excellent verbal and written communication skills
• Fluent in English
• Pass background check

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