Job Description

We are seeking an experienced special events supervisor to join our team. Our ideal candidate is responsible for overseeing the daily operations of parking services at events and venues, ensuring a seamless experience for guests.

Compensation Range: $26.00 - $28.00 per hour

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a Special Events Manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:

• Oversee all aspects of event planning, including staffing, vendor coordination and logistics.
• Lead event planning and execution, ensuring all details are meticulously managed and deadlines are met.
• Manage event budgets, track expenses, and identify opportunities to maximize profitability.
• Take ownership of event outcomes, ensuring client satisfaction and successful events.
• Anticipate and troubleshoot potential issues to ensure seamless execution of events.

Exceptional Service

• Deliver exceptional service by creating unique event experiences that meet or exceed client expectations.
• Anticipate and proactively address potential issues to ensure smooth event execution.
• Continuously seek opportunities to enhance the quality of our services.
• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.

Communication

• Collaborate closely with clients to understand their event objectives, preferences, and needs.
• Maintain open and transparent communication with vendors, partners, and the internal team.
• Provide regular progress updates and reports to clients and stakeholders.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Foster a sense of unity and collaboration within the event management team.
• Support and mentor team members, promoting professional growth and development.
• Embrace a culture of inclusivity, respect, and teamwork.

Profitability

• Develop and manage budgets, timelines, and production schedules.
• Develop and implement pricing strategies that align with client budgets while maintaining profitability.
• Negotiate vendor contracts and agreements to secure favorable terms.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

About YOU:

Our ideal candidate is someone who is passionate about creating unforgettable experiences and has a keen eye for detail. As the Special Events Manager, you will have the opportunity to work on a variety of events. You will lead a team of talented professionals and be responsible for ensuring that each event is executed flawlessly from start to finish. You should possess the following experience and key attributes.

Your Qualifications:

• Experience in Event Management, Hospitality, or related field, preferred.
• Minimum of 2 years of event management experience.
• Proven experience in event planning and management.
• Strong project management skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work under pressure and adapt to changing circumstances.
• Proficiency in event planning software and tools.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

What We Can Offer You for All Your Hard Work:

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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